Wu, Lynn; Waber, Ben; Aral, Sinan; Brynjolfsson, Erik; … - 2008 - Draft May 7, 2008
characteristics of the communication channels (or media) through which information and knowledge are transferred. Information richness … theory on the other hand focuses explicitly on the communication channel requirements for different types of knowledge … and improving work performance in face-to-face communication networks. Using a novel set of data collection tools …