Conducting knowledge process outsourcing (KPO) for sophisticated global clients is a learning curve and a complex journey that many emerging market-based service providers must navigate. In this study we establish a mediating framework, arguing that a KPO service provider's internal and external...

Developing green products and improving green production processes are important in increasing environmental performance and sustainability. The sophisticated processes involved in green innovations is a learning curve and a complex journey that many companies engaged in green operations must...

This study investigates how the PSO firm’s external knowledge integration with global clients, internal integration across various functional units, and the synergistic effects between them in improving PSO performance. The antecedents of these two types of integration are also explored....