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Antecedents of effective decision making : a cognitive approach
Riel, Allard C. R. van
;
Ouwersloot, Hans
;
Lemmink, Jos
-
2003
Persistent link: https://www.econbiz.de/10001781011
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Discounting humanity : when consumers are price conscious, employees appear less human
Henkel, Alexander P.
;
Boegershausen, Johannes
;
Hoegg, …
- In:
Journal of consumer psychology : JCP : the official …
28
(
2018
)
2
,
pp. 272-292
Persistent link: https://www.econbiz.de/10011858686
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Initiating service encounter-based innovation by word-of-business
Mattsson, Jan
- In:
The journal of business & industrial marketing
30
(
2015
)
7
,
pp. 880-888
Persistent link: https://www.econbiz.de/10011422477
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