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Instructional crisis communication : connecting ethnicity and sex in the assessment of receiver-oriented message effectiveness
Littlefield, Robert S.; Beauchamp, Kimberly; Lane, Derek; … - In: Journal of management and strategy : JMS 5 (2014) 3, pp. 16-23
Persistent link: https://www.econbiz.de/10010440708
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Communication in times of trouble : best practices for crisis and emergency risk communication
Seeger, Matthew W.; Sellnow, Timothy L. - 2019
Process approach : take a process approach to crisis communication -- Pre-event planning : engage in pre-event planning for crisis communication -- Partnerships : form stakeholder partnerships with publics -- Public concern : listen to and acknowledge concerns of publics -- Honesty :...
Persistent link: https://www.econbiz.de/10012018572
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Post-crisis communication and renewal : understanding the potential for positive outcomes in crisis communication
Ulmer, Robert R.; Sellnow, Timothy L.; Seeger, Matthew W. - In: Handbook of risk and crisis communication, (pp. 302-322). 2009
Persistent link: https://www.econbiz.de/10003771323
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Effective crisis communication : moving from crisis to opportunity
Ulmer, Robert R.; Sellnow, Timothy L.; Seeger, Matthew W. - 2015 - 3. ed.
Persistent link: https://www.econbiz.de/10010253774
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Effective crisis communication : moving from crisis to opportunity
Ulmer, Robert R.; Sellnow, Timothy L.; Seeger, Matthew W. - 2007
Persistent link: https://www.econbiz.de/10004871310