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Drawing the line : how inspectors enact deviant behaviors
Suquet, Jean-Baptiste - In: The journal of services marketing 24 (2010) 6, pp. 468-475
Persistent link: https://www.econbiz.de/10008749363
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Les organisations face à la déviance des clients : introduction au dossier spécial
Jougleux, Muriel; Rouquet, Aurélien; Suquet, Jean-Baptiste - 2013
Persistent link: https://www.econbiz.de/10009760368
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Knocking sovereign customers off their pedestals? : when contact staff educate, amateurize, and penalize deviant customers
Rouquet, Aurélien; Suquet, Jean-Baptiste - In: Human relations : towards the integration of the social … 74 (2021) 12, pp. 2075-2101
Persistent link: https://www.econbiz.de/10012662984