An online provider’s termination of a user’s online account can be a major-and potentially even life-changing-event for the user. Account termination exiles the user from a virtual place the user wanted to be; termination disrupts any social network relationship ties in that venue, and...

Do you ask for contract or purchase terms prior to completing your everyday purchases? Do you first read the pizza box before paying the pizza delivery guy or gal? Typical consumers do not ask for or read their contracts prepurchase, and companies have become accustomed to burying purchase terms...

Online Dispute Resolution (ODR) has been promoted for quickly and conveniently resolving claims using online “drive-thru” processes instead of more costly and time-consuming face-to-face meetings and hearings. Most commentators have nonetheless focused mainly on non-binding or automated...

This paper is a comparativistic review (in Russian) on legal aspects of consumer defence in European (primarily German) and Russian legislation. Author describes the legal doctrines, history of regulation and actual status. The main part of the article is devoted to duties of the seller -...

This article proposes legislative procedural reforms accounting for the realities of consumer arbitration that have threatened and denied consumers' access to remedies for companies' violations of public, or statutory, warranty remedies under the Magnuson-Moss Warranty Act (MMWA). Furthermore,...

Consumer fraud (including predatory home loans) is a widespread and serious problem in the United States. To help combat this problem, forty-five states have enacted consumer fraud statutes that provide for attorney's fees to a prevailing plaintiff to address the economic feasibility problem in...

We provide the first study of varying use of arbitration clauses across contracts within the same firms. Using a sample of 26 consumer contracts and 164 nonconsumer contracts from large public corporations, we compared arbitration clause use in consumer contracts with their use in the same...

Participants in eBay online auctions and other types of online transactions involving private individuals increasingly use PayPal or online payment services that enable individuals to make credit card payments to one another, generally with the payment service acting as an intermediary....

This chapter introduces the reader to the basic behavioural concepts and their importance for consumer law. The analysis is organized on three levels, the descriptive, the axiological and the prescriptive. The focus is primarily on European research and its connections with EU law. At the...

Monopolistic pricing by pharmaceutical patentees and a lack of price controls over lifesaving drugs is one of the major reasons that health care is expensive in the United States. With a goal of improving consumer access to lifesaving drugs, this Dissertation characterizes lifesaving drugs as...