There is growing evidence that low-quality customer service prevails in the mobile telecommunications industry. In this … low-quality service levels are part of an equilibrium strategy for the firms. We also find that the inefficiency is due to …

result in quality improvements. The market for quality goods is characterized by a natural oligopoly with three types of …

result in quality improvements. The market for quality goods is characterized by a natural oligopoly with three types of … ; innovation ; endogeneous growth ; product quality ; vertical product differentiation …

increase our understanding of the interplay of process R&D activities, the strategic price and environmental quality setting of … heterogeneous entrepreneurs in a market where consumers feel up to paying for environmental quality improvement of a vertically …-spillovers. Moreover, due to the strategic complementarities, both in prices as well as in environmental quality, a strategic effect …

We investigate how firms' incentives to acquire customer data for targeted offers depend on its quality. A two … of its quality. This increases profits but harms consumers. When consumers are relatively differentiated in flexibility …, data acquisition incentives depend on its quality. Only if the data is sufficiently precise, both firms acquire it and …