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Customer satisfaction in a global economy : challenges for the automobile industry

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Achieving customer satisfaction, loyalty, and retention through strategic alignment

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Is it sometimes better to receive than to give? : preferences for receiver roles over proposer roles in consumer behavior ultimatums

Conlon, Donald E.; Tinsley, Catherine H.; Birk, Samuel J.; … - In: Organizational behavior and human decision processes : … 119 (2012) 1, pp. 64-77

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Decision processing and product comparability : a theory of strategy selection

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Cognitive and affective identification: exploring the links between different forms of social identification and personality with work attitudes and behavior

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Expectations, perceived performance, and customer satisfaction for a complex service : the case of bank loans

Johnson, Michael D. - In: Journal of economic psychology : research in economic … 17 (1996) 2, pp. 163-182

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Differentiation as a basis for explaining customer satisfaction across industries

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The complex relationship between customer satisfaction and loyalty for automobiles

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Customer Retention in the Automotive Industry : Quality, Satisfaction and Loyalty

Johnson, Michael D. (ed.); Herrmann, Andreas (ed.); … - 1997

1 An Introduction to Quality, Satisfaction, and Retention-Implications for the Automotive Industry -- 2 Linking Satisfaction to Design-A Key to Success for Volvo -- 3 Improved Customer Satisfaction Is Volvo Priority -- 4 Design of Lines as a Product-Policy Variant to Retain Customers in the...

Persistent link: https://www.econbiz.de/10013522276