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Purpose: This research aims to develop a national index to measure customer satisfaction in Jordan. Based on householders' perspectives and assessments, this index will form a national measurement of customer satisfaction with goods and services offered in Jordan. Design/methodology/approach: T...
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We introduce a dynamic model of emotional behavior regulation that can generalize to a wide range of decision dilemmas …. Dilemmas are characterized by availability of mutually exclusive goals that a decision maker is dually motivated to pursue. In … observed between so-called “preferences” revealed in repeated decision dilemmas (e.g., by choosing A over B at time 1, then …
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