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On-line reputation systems : the effects of feedback comments and reactions on building and rebuilding trust in on-line auctions
Utz, Sonja; Matzat, Uwe; Snijders, Chris - In: International journal of electronic commerce : IJEC 13 (2008/09) 3, pp. 95-118
Persistent link: https://www.econbiz.de/10003838280
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Consumers rule : how consumer reviews influence perceived trustworthiness of online stores
Utz, Sonja; Kerkhof, Peter; Bos, Joost van den - In: Electronic commerce research and applications 11 (2012) 1/6, pp. 49-58
Persistent link: https://www.econbiz.de/10009730287
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Trust in fairness, doping, and the demand for sports : a study on international track and field events
Otto, Felix; Pawlowski, Tim; Utz, Sonja - In: European Sport management quarterly : ESMQ 21 (2021) 5, pp. 731-747
Persistent link: https://www.econbiz.de/10012801812