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Konsumentenverhalten
Dienstleistungsqualität
7
Service quality
7
Tourism
7
Tourismus
6
Consumer behaviour
4
Customer satisfaction
4
Kundenzufriedenheit
4
Tourism industry
4
Tourismuswirtschaft
4
hospitality
4
Beschwerdemanagement
3
Bibliometrics
3
Bibliometrie
3
Complaint management
3
Gastgewerbe
3
Hospitality industry
3
Self-report
3
Turkey
3
Türkei
3
service failure
3
Ability-based
2
Bias
2
Customer service
2
Emotion
2
Hospital
2
Human Resource Management
2
Intelligence
2
Intelligenz
2
Krankenhaus
2
Kundenservice
2
Managerial abilities
2
Personalmanagement
2
Problem-solving ability
2
Self-efficacy
2
Self-perception
2
Tourism research
2
Tourismusforschung
2
emotion recognition
2
service recovery
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Koc, Erdogan
4
Bahar, Reyhan
1
Bilgili, Bilsen
1
Boz, Hakan
1
Kilic, Recep
1
Ozkul, Emrah
1
Ulukoy, Metin
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Villi, Bilge
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Yumusak, Sedat
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Journal of hospitality marketing & management
1
Total quality management & business excellence
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
4
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1
Psychoneurobiochemistry of tourism marketing
Koc, Erdogan
;
Boz, Hakan
- In:
Tourism management : research, policies, practice
44
(
2014
),
pp. 140-148
Persistent link: https://www.econbiz.de/10010384230
Saved in:
2
The influence of colour of lighting on customers' waiting time perceptions
Bilgili, Bilsen
;
Ozkul, Emrah
;
Koc, Erdogan
- In:
Total quality management & business excellence
31
(
2020
)
10
,
pp. 1098-1111
Persistent link: https://www.econbiz.de/10012256693
Saved in:
3
The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
Saved in:
4
Employee attractiveness and customers' service failure perceptions
Villi, Bilge
;
Koc, Erdogan
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 41-60
Persistent link: https://www.econbiz.de/10011848320
Saved in:
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