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Enhancing customer self-efficacy in co-producing service experiences
Ford, Robert C.
;
Dickson, Duncan R.
- In:
Business horizons
55
(
2012
)
2
,
pp. 179-188
Persistent link: https://www.econbiz.de/10009522378
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Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
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Austérité budgétaire, crédibilité et comportement de consommation
Artus, Patrick
- In:
International economics : a journal published by CEPII …
(
1996
),
pp. 59-82
Persistent link: https://www.econbiz.de/10001219153
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