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Credit counseling : a substitute for consumer financial literacy?
Disney, Richard; Gathergood, John; Weber, Jörg - In: Journal of pension economics and finance 14 (2015) 4, pp. 466-491
Persistent link: https://www.econbiz.de/10011419707
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Credit counseling : a substitute for consumer financial literacy?
Disney, Richard; Gathergood, John; Weber, Jörg - 2014
Is financial literacy a substitute or complement for financial advice? In this paper we analyze the decision by consumers to seek financial advice in the form of credit counseling concerning their credit and debt. Credit counseling is an important component of the consumer credit sector for...
Persistent link: https://www.econbiz.de/10010429152
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Switching from commissions on mutual funds to flat-fees : how are advisory clients affected?
Meyer, Steffen; Uhr, Charline; Loos, Benjamin; … - In: Journal of economic behavior & organization : JEBO 209 (2023), pp. 423-449
Persistent link: https://www.econbiz.de/10014423496
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Get in with a foreigner : consumer trust in domestic and foreign banks
Bönte, Werner; Filipiak, Ute; Lombardo, Sandro - 2015
Prior research suggests that trust plays an important role for individuals' participation in stock markets. This paper … focuses on potential customers in retail banking markets and empirically investigates their trust in foreign banks and … in India are less likely to trust foreign banks with their money than Indian private banks. However, our results also …
Persistent link: https://www.econbiz.de/10011287168
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Get in with a foreigner : consumer trust in domestic and foreign banks
Bönte, Werner; Filipiak, Ute; Lombardo, Sandro - 2016
Prior research suggests that trust plays an important role in an individual's decision to participate in stock markets …. This paper focuses on potential customers in retail banking markets and empirically investigates their trust in foreign … banking customers in India are less likely to trust foreign banks with their money than private Indian banks. However, our …
Persistent link: https://www.econbiz.de/10011539928
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Customer disputes, misconduct, and reputation building in the market for financial advice
Ulrichshofer, Anna; Walzl, Markus - 2020
We analyze the impact of records of denied and withdrawn customer complaints on job separation in a dataset based on FINRA's Broker-Check database with more than 1 mio. financial advisers. Compared to misconduct that actually leads to a conviction of the adviser, denied and withdrawn complaints...
Persistent link: https://www.econbiz.de/10012253105
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The reaction of consumer spending and debt to tax rebates: Evidence from consumer credit data
Lusardi, Annamaria; Mitchell, Olivia S. - 2007
We use a new panel dataset of credit card accounts to analyze how consumer responded to the 2001 Federal income tax rebates. We estimate the monthly response of credit card payments, spending, and debt, exploiting the unique, randomized timing of the rebate disbursement. We find that, on...
Persistent link: https://www.econbiz.de/10010298384
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Timing to the Statement : Understanding Fluctuations in Consumer Credit Use
Agarwal, Sumit - 2013
We show that consumers spend 15% more per day on their credit cards in the ten days following the receipt of a credit card statement than in the days prior to the statement. We test several mechanisms for this effect including mental accounting, optimization of the free float, and liquidity...
Persistent link: https://www.econbiz.de/10013089450
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Learning from Peers : Evidence from Disclosure of Consumer Complaints
Dou, Yiwei; Hung, Mingyi; She, Guoman; Wang, Lynn Linghuan - 2023
In 2013, the U.S. Consumer Financial Protection Bureau released a database of consumer complaints filed against banks under its supervision (“CFPB banks”). We find that after the disclosure, rival banks exhibit a greater increase in mortgage approval rates in markets with more intensive...
Persistent link: https://www.econbiz.de/10014348715
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Effects of informational nudges on consumer debt repayment behaviors
Jones, Lauren E.; Loibl, Cäzilia; Tennyson, Sharon - In: Journal of economic psychology : research in economic … 51 (2015), pp. 16-33
Persistent link: https://www.econbiz.de/10011506828