Similar Search Results - EconBiz

Embodied emotions in the geographies of sexualities

Gorman-Murray, Andrew - In: Tijdschrift voor economische en sociale geografie : TESG 108 (2017) 3, pp. 356-360

Persistent link: https://www.econbiz.de/10012006554

Investigating the mediating effect of Uber's sexual harassment case on its brand : does it matter?

Griffith, Denni Arli; Van Esch, Patrick; Trittenbach, … - In: Journal of retailing and consumer services 43 (2018), pp. 111-118

Persistent link: https://www.econbiz.de/10011883170

The Role of Repugnance in Markets : How the Jared Fogle Scandal Affected Patronage of Subway

Cawley, John H.; Eddelbuettel, Julia; Cunningham, Scott; … - National Bureau of Economic Research - 2023

Economics has long studied how consumers respond to the disclosure of information about firms. We study a case in which the disclosed information is unrelated to the product or firm leadership, but which could still potentially affect consumer patronage through the mechanism of repugnance, as...

Persistent link: https://www.econbiz.de/10014421207

Customer complaints and recovery effectiveness : a customer base approach

Knox, George; Oest, Rutger van - In: Journal of marketing 78 (2014) 5, pp. 42-57

Persistent link: https://www.econbiz.de/10010419906

Does active service intervention drive more complaints on social media? : the roles of service quality and awareness

Sun, Shujing; Gao, Yang; Rui, Huaxia - In: Journal of management information systems : JMIS 38 (2021) 3, pp. 579-611

Persistent link: https://www.econbiz.de/10012804160

When social media delivers customer service : differential customer treatment in the airline industry

Gunarathne, Priyanga; Rui, Huaxia; Seidmann, Abraham - In: Management information systems : mis quarterly 42 (2018) 2, pp. 489-520

Persistent link: https://www.econbiz.de/10011878404

Whose and what social media complaints have happier resolutions? : evidence from Twitter

Gunarathne, Priyanga; Rui, Huaxia; Seidmann, Abraham - In: Journal of management information systems : JMIS 34 (2017) 2, pp. 314-340

Persistent link: https://www.econbiz.de/10011764483

How effective complaint management affects customer retention : the case of group-buying site grouper.mk

Angelovska, Nina; Josimovski, Sasho; Pulevska … - In: Management : journal of contemporary management issues 27 (2022) 1, pp. 151-166

Persistent link: https://www.econbiz.de/10013502522

Journal of consumer satisfaction, dissatisfaction and complaining behavior : CS/D&CB

Las Vegas, Nev. : JCS/D&CB; anfangs: Provo, Utah : JCS/D&CB - 1.1988 - 29.2016

Persistent link: https://www.econbiz.de/10000495191

When consumers complain

Best, Arthur - 1981

Persistent link: https://www.econbiz.de/10000052961

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