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The role of employee affective delivery and customer perceived control in service recovery

Kenesei, Zsófia; Kolos, Krisztina - In: Market : review for marketing theory and practice 30 (2018) 1, pp. 7-22

Persistent link: https://www.econbiz.de/10011994699

Overcompensation as a service recovery strategy : the financial aspect of customers' extra effort

Kenesei, Zsófia; Bali, Zsofia - In: Service business 14 (2020) 2, pp. 187-216

Persistent link: https://www.econbiz.de/10012304224

Why do not you read the label? : an integrated framework of consumer label information search

Dörnyei, Krisztina R.; Gyulavári, Tamás - In: International journal of consumer studies 40 (2016) 1, pp. 92-100

Persistent link: https://www.econbiz.de/10011539802

Pay to play in freemium mobile games : a compensatory mechanism

Syahrivar, Jhanghiz; Chairy, Chairy; Juwono, Ignatius Darma - In: International journal of retail and distribution management 50 (2022) 1, pp. 117-134

Persistent link: https://www.econbiz.de/10012798310

Religious compensatory consumption in the Islamic context : the mediating roles of religious social control and religious guilt

Syahrivar, Jhanghiz; Hermawan, Syafira Alyfania; … - In: Asia Pacific journal of marketing and logistics 34 (2022) 4, pp. 739-758

Persistent link: https://www.econbiz.de/10013163372