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Konsumentenverhalten
Satisfaction
10,903
Zufriedenheit
9,694
Lebensqualität
4,309
Quality of life
4,295
Customer satisfaction
2,785
Kundenzufriedenheit
2,536
Consumer behaviour
2,175
Relationship marketing
1,914
Beziehungsmarketing
1,844
Deutschland
1,725
Germany
1,703
Job satisfaction
1,463
Arbeitszufriedenheit
1,462
Service quality
1,451
Dienstleistungsqualität
1,365
satisfaction
1,362
Schätzung
1,114
Estimation
1,111
Customer loyalty
1,045
Kundenbindung
936
Customer retention
917
Sozialer Indikator
773
Social indicator
770
Welt
760
World
760
Health
741
Gesundheit
725
Income
603
Einkommen
601
United Kingdom
584
life satisfaction
576
Großbritannien
574
Measurement
543
Messung
542
Theorie
539
Theory
535
Einkommensverteilung
528
Income distribution
522
Lebensstandard
519
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Undetermined
1,203
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321
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Article
1,885
Book / Working Paper
170
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Article in journal
1,832
Aufsatz in Zeitschrift
1,832
Graue Literatur
58
Non-commercial literature
58
Aufsatz im Buch
52
Book section
52
Arbeitspapier
43
Working Paper
43
Hochschulschrift
25
Conference paper
21
Konferenzbeitrag
21
Thesis
13
Collection of articles of several authors
8
Sammelwerk
8
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3
Sammlung
3
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2
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1
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1
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1
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1
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1
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1
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1
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English
2,034
German
20
Polish
2
Author
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Han, Heesup
20
Welsch, Heinz
12
Bilgihan, Anil
8
Kühling, Jan
8
Mattila, Anna S.
8
Prentice, Catherine
8
Rodríguez del Bosque, Ignacio A.
8
Keiningham, Timothy
7
Aksoy, Lerzan
6
Loureiro, Sandra Maria Correia
6
Sirgy, M. Joseph
6
Wong, IpKin Anthony
6
Binder, Martin
5
Blankenberg, Ann-Kathrin
5
Buoye, Alexander
5
Casidy, Riza
5
Cervera-Taulet, Amparo
5
Cuesta-Valiño, Pedro
5
Inoue, Yuhei
5
Jang, Soocheong
5
Japutra, Arnold
5
Kapteyn, Arie
5
Karjaluoto, Heikki
5
Kooreman, Peter
5
Kumar, Amit
5
Molinillo, Sebastian
5
Paul, Justin
5
Pérez, Andrea
5
San-Martín, Sonia
5
Septianto, Felix
5
Soetevent, Adriaan R.
5
Sunstein, Cass R.
5
Thaler, Richard H.
5
Verhoef, Peter C.
5
Ahn, Jiseon
4
Al-Ansi, Amr
4
Al-Hawary, Sulieman Ibraheem Shelash
4
Balaji, M. S.
4
Bang, Nguyen
4
Bertacchini, Enrico
4
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National Bureau of Economic Research
2
Econ Verlag
1
Munich Business School
1
Springer Fachmedien Wiesbaden
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
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Journal of retailing and consumer services
114
Journal of business research : JBR
77
International journal of hospitality management
47
Journal of hospitality marketing & management
33
Cogent business & management
29
Journal of travel and tourism marketing
27
The journal of services marketing
26
International journal of contemporary hospitality management
25
Psychology & marketing
25
Services marketing quarterly
21
The service industries journal
18
Asia Pacific journal of marketing and logistics
17
Tourism management : research, policies, practice
17
International journal of consumer studies
15
Journal of consumer research : JCR ; an interdisciplinary bimonthly
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Journal of strategic marketing
15
The international review of retail, distribution and consumer research
15
Tourism management perspectives : TMP
15
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
14
Journal of service management
14
Service business
14
The international journal of bank marketing : IJBM
13
Journal of the Academy of Marketing Science
12
International journal of retail & distribution management
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Marketing intelligence & planning
11
International journal of quality & reliability management
10
Journal of vacation marketing
10
Australasian marketing journal
9
European journal of marketing
9
European journal of marketing : EJM
9
International journal of electronic marketing and retailing : IJEMR
9
International journal of quality and service sciences
9
Journal of Asian finance, economics and business : JAFEB
9
Journal of business ethics : JOBE
9
Journal of economic psychology : research in economic psychology and behavioral economics
9
Journal of international consumer marketing
9
Journal of marketing analytics : JMA
9
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
9
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ECONIS (ZBW)
2,055
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1
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10
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2,055
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1
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
2
Effect of service recovery on customers' perceived justice,
satisfaction
, and word-of-mouth intentions on online shopping websites
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 23-30
Persistent link: https://www.econbiz.de/10011729705
Saved in:
3
The role of perceived control in customer value cocreation and service recovery evaluation
Guo, Lin
;
Lotz, Sherry L.
;
Tang, Chuanyi
;
Gruen, Thomas W.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 39-56
Persistent link: https://www.econbiz.de/10011433138
Saved in:
4
The effects of perceived justice and experience on service recovery
satisfaction
and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
5
An empirical study of the role of failure severity in service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Hyun, Sunghyup Sean
- In:
Review of managerial science
9
(
2015
)
4
,
pp. 731-749
Persistent link: https://www.econbiz.de/10011346095
Saved in:
6
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
7
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
8
Brand credibility and customer-based brand equity : a service recovery perspective
Rifi, Azzam
;
Mostafa, Rania B.
- In:
Journal of financial services marketing
27
(
2022
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013170430
Saved in:
9
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
10
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
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