Purpose: To discover new explanatory variables for employee turnover in call centres, this study seeks to examine the impact of customer verbal aggression on employee turnover intention and the mediating role of employees' emotional exhaustion. Furthermore, it aims to analyse the moderating...

This article explores the seedy underbelly of crowd-sourced consumer review sites by examining the general business models and common internal policies of consumer review sites, allegations of extortionist advertising policies, review manipulation, and review fabrication. It then examines the...