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Konsumentenverhalten
Service quality
21,603
Dienstleistungsqualität
20,852
Customer satisfaction
15,416
Kundenzufriedenheit
13,832
Job satisfaction
13,599
Krankenhaus
13,274
Arbeitszufriedenheit
12,888
Hospital
12,038
Consumer behaviour
7,645
Relationship marketing
7,085
Beziehungsmarketing
7,041
Stress
4,924
Deutschland
4,844
Germany
4,314
USA
3,992
Work stress
3,946
United States
3,823
Health care
3,780
Gesundheitsversorgung
3,741
Qualitätsmanagement
3,245
Quality management
3,125
Gesundheitswesen
2,966
Employee retention
2,912
Mitarbeiterbindung
2,911
Arbeitsverhalten
2,821
Work behaviour
2,811
Health care system
2,800
Theorie
2,655
Theory
2,596
Wirtschaftsprüfung
2,547
Financial audit
2,540
Leistungsmotivation
2,420
Work motivation
2,391
Satisfaction
2,317
Pflegeberufe
2,275
Nursing profession
2,211
Emotion
1,979
Personalmanagement
1,975
Human Resource Management
1,970
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Undetermined
3,866
Free
1,268
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Article
6,447
Book / Working Paper
998
Journal
5
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6,267
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6,267
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176
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176
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155
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155
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140
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113
Arbeitspapier
105
Thesis
104
Conference paper
56
Konferenzbeitrag
56
Collection of articles of several authors
23
Sammelwerk
23
Aufsatzsammlung
17
Bibliografie enthalten
17
Bibliography included
17
Collection of articles written by one author
10
Konferenzschrift
10
Sammlung
10
Case study
8
Fallstudie
8
Ratgeber
4
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3
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2
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2
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2
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2
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2
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2
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2
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1
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English
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German
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French
3
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Han, Heesup
59
Mattila, Anna S.
37
Usman, Osly
28
Jang, Soocheong
20
Wong, IpKin Anthony
20
Prentice, Catherine
19
Hyun, Sunghyup Sean
18
Line, Nathaniel D.
18
Klaus, Philipp
17
Prayag, Girish
17
Bilgihan, Anil
16
McColl-Kennedy, Janet R.
16
Aksoy, Lerzan
15
Balaji, M. S.
15
Gustafsson, Anders
15
Prybutok, Victor R.
15
Sparks, Beverley
15
Wu, Luorong
15
Hanks, Lydia
14
Loureiro, Sandra Maria Correia
14
Qu, Hailin
14
Ahn, Jiseon
13
Gong, Taeshik
13
Park, Jungkun
13
Rather, Raouf Ahmad
13
So, Kevin Kam Fung
13
Söderlund, Magnus
13
Gursoy, Dogan
12
Huber, Frank
12
Kim, Woo Gon
12
Mittal, Vikas
12
Hollebeek, Linda D.
11
Keiningham, Timothy
11
Kim, Jinkyung Jenny
11
Miao, Li
11
Paul, Justin
11
Propper, Carol
11
Quach, Sara
11
Roschk, Holger
11
Sreejesh, S.
11
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National Bureau of Economic Research
5
Christian-Albrechts-Universität zu Kiel
2
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Albert-Ludwigs-Universität Freiburg / Betriebswirtschaftliches Seminar
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Campus Verlag
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing (FGM) e.V.
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
Institutet för Ekonomisk Forskning <Lund>
1
Josef Eul Verlag GmbH
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Dresden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
401
International journal of hospitality management
278
Journal of business research : JBR
205
The journal of services marketing
140
Journal of hospitality marketing & management
114
International journal of contemporary hospitality management
111
Journal of travel and tourism marketing
105
Cogent business & management
85
The service industries journal
83
Services marketing quarterly
78
Psychology & marketing
71
Tourism management : research, policies, practice
66
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
64
Asia Pacific journal of marketing and logistics
57
Journal of service research : JSR
57
Service business
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Journal of service management
48
Journal of strategic marketing
48
International journal of electronic marketing and retailing : IJEMR
46
The international journal of bank marketing : IJBM
42
European journal of marketing : EJM
41
Journal of the Academy of Marketing Science
40
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
39
Tourism management perspectives : TMP
39
International journal of retail & distribution management
38
Journal of retailing
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
International journal of retail and distribution management
37
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
International journal of consumer studies
33
International journal of quality and service sciences
33
Journal of air transport management
33
The international review of retail, distribution and consumer research
33
Journal of Asian finance, economics and business : JAFEB
32
Journal of Islamic marketing
32
The TQM journal : the international review of organizational improvement
32
International journal of business information systems : IJBIS
31
Journal of hospitality and tourism insights
31
Journal of internet commerce
30
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ECONIS (ZBW)
7,440
EconStor
9
OLC EcoSci
1
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1
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7,450
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1
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
2
The effect of
stress
on customer perception of the frontline employee : an experimental study
Papen, Marie-Christin
;
Niemand, Thomas
;
Siems, Florian
; …
- In:
Review of managerial science
13
(
2019
)
4
,
pp. 725-747
Persistent link: https://www.econbiz.de/10012099475
Saved in:
3
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
4
The effect of hospitableness on positive emotions, experience, and well-being of
hospital
patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
5
Social media user self-efficacy moderating hotel satisfaction and posting behaviour
Maamari, Bassem E.
;
Chaanine, Johnny Chalita
- In:
International journal of leisure and tourism marketing …
7
(
2020
)
1
,
pp. 67-83
Persistent link: https://www.econbiz.de/10012513429
Saved in:
6
Examining the role of customer self-efficacy in service encounters
Tam, Jackie L. M.
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 269-284
Persistent link: https://www.econbiz.de/10012179186
Saved in:
7
Subscription intentions for ChatGPT plus : a look at user satisfaction and self-efficacy
Jo, Hyeon
- In:
Marketing intelligence & planning
42
(
2024
)
6
,
pp. 1052-1073
Persistent link: https://www.econbiz.de/10015056947
Saved in:
8
Gender roles and the commodification of beauty and physical attractiveness in restaurants : perspectives of female servers
Basnyat, Sandeep
;
Che, Ian Teng
;
Ip, Ka Hou
- In:
Tourism and hospitality research : THR
21
(
2021
)
4
,
pp. 447-460
Persistent link: https://www.econbiz.de/10012660583
Saved in:
9
Impact of trust in doctor caring, nurse caring and
hospital
administrative process on positive word of mouth : patient's and attendant's perceptions
AlOmari, Firas
;
Abu Bakar bin Abdul Hamid
- In:
International journal of business process integration …
10
(
2021
)
3/4
,
pp. 330-340
Persistent link: https://www.econbiz.de/10013450795
Saved in:
10
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
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