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The time-varying effectiveness of customer engagement in social media
Annamalai, Balamurugan; Varshney, Sanjeev - In: International journal of internet marketing and … 13 (2019) 4, pp. 338-358
Persistent link: https://www.econbiz.de/10012155309
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Customer perceptions of the Albergo Diffuso concept : what makes the difference in terms of service excellence?
Vallone, Cinzia; Veglio, Valerio - In: Tourism analysis : an interdisciplinary tourism & … 24 (2019) 3, pp. 367-375
Persistent link: https://www.econbiz.de/10012157497
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The effect of user-controllable filters on the prediction of online hotel reviews
Hu, Ya-Han; Chen, Kuanchin; Lee, Pei-Ju - In: Information & management : the internat. journal of … 54 (2017) 6, pp. 728-744
Persistent link: https://www.econbiz.de/10011748599
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A computer-based approach for analyzing consumer demands in electronic word-of-mouth
Lin, Chung-Yi; Liaw, Shu-Yi; Chen, Chao-Chun; Pai, Mao-Yuan - In: Electronic markets : the international journal on … 27 (2017) 3, pp. 225-242
Persistent link: https://www.econbiz.de/10011751433
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Improving airport services using sentiment analysis of the websites
Gitto, Simone; Mancuso, Paolo - In: Tourism management perspectives : TMP 22 (2017), pp. 132-136
Persistent link: https://www.econbiz.de/10011706135
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Relationship between customer sentiment and online customer ratings for hotels - an empirical analysis
Geetha, M.; Singha, Pratap; Sinha, Sumedha - In: Tourism management : research, policies, practice 61 (2017), pp. 43-54
Persistent link: https://www.econbiz.de/10011708034
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Price prediction of e-commerce products through Internet sentiment analysis
Tseng, Kuo-Kun; Lin, Regina Fang-Ying; Zhou, Hongfu; … - In: Electronic commerce research 18 (2018) 1, pp. 65-88
Persistent link: https://www.econbiz.de/10011813150
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Is culture of origin associated with more expressions? : an analysis of Yelp reviews on Japanese restaurants
Nakayama, Makoto; Wan, Yun - In: Tourism management : research, policies, practice 66 (2018), pp. 329-338
Persistent link: https://www.econbiz.de/10011814756
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Battle of the brand fans : impact of brand attack and defense on social media
Ilhan, Behice Ece; Kübler, Raoul; Pauwels, Koen - In: Journal of interactive marketing : a quarterly … 43 (2018), pp. 33-51
Persistent link: https://www.econbiz.de/10011920058
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Listening to the buzz : social media sentiment and retail depositors' trust
Accornero, Matteo; Moscatelli, Mirko - 2018
Persistent link: https://www.econbiz.de/10011961394