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Consumer complaint intentions and behavior : definitional and taxonom. issues

Singh, Jagdip - In: Journal of marketing 52 (1988) 1, pp. 93-107

Persistent link: https://www.econbiz.de/10001055310

Educating customers : its impact on consumer trust and implications for management consulting

Eisingerich, Andreas B (contributor); … - 2006

Persistent link: https://www.econbiz.de/10003324852

Why recommend a brand face-to-face but not on Facebook? : how word-of-mouth on online social sites differs from traditional word-of-mouth

Eisingerich, Andreas B; Chun, HaeEun Helen; Liu, Yeyi; … - In: Journal of consumer psychology : JCP : the official … 25 (2015) 1, pp. 120-128

Persistent link: https://www.econbiz.de/10010485541

Unraveling the customer education paradox : when, and how, should firms educate their customers?

Bell, Simon J.; Auh, Seigyoung; Eisingerich, Andreas B - In: Journal of service research : JSR 20 (2017) 3, pp. 306-321

Persistent link: https://www.econbiz.de/10011736772

Global Consumer Innovativeness : Cross-Country Differences and Demographic Commonalities

Tellis, Gerard J.; Yin, Eden; Bell, Simon J. - 2014

Despite extensive research on consumer innovativeness, the literature does not contain a parsimonious construct that has been validated for use across countries, demographics, and categories. This study attempts to fill this gap by studying consumer innovativeness across 15 major world...

Persistent link: https://www.econbiz.de/10014210810

Pragmatic learning theory : an inquiry-action framework for distributed consumer learning in online communities

Jayanti, Rama K.; Singh, Jagdip - In: Journal of consumer research : JCR ; an … 36 (2009/10) 6, pp. 1058-1081

Persistent link: https://www.econbiz.de/10003962967

Consumer decision to upgrade or downgrade a service membership

Marinova, Detelina; Singh, Jagdip - In: Journal of the Academy of Marketing Science 42 (2014) 6, pp. 596-618

Persistent link: https://www.econbiz.de/10010466660

First- and second-order effects of consumers’ institutional logics on firm–consumer relationships : a cross-market comparative analysis

Singh, Jagdip; Lentz, Patrick; Nijssen, E. J. - In: Journal of international business studies : JIBS ; an … 42 (2011) 2, pp. 307-333

Persistent link: https://www.econbiz.de/10008909554

Customer query handling in sales interactions

Singh, Sunil; Marinova, Detelina; Singh, Jagdip; Evans, … - In: Journal of the Academy of Marketing Science 46 (2018) 5, pp. 837-856

Persistent link: https://www.econbiz.de/10011924771