In this paper, we consider a single-server queuing system whose service quality is either high or low. The server, who knows the actual quality level, can signal such quality information to customers via revealing or concealing his queue length. Based on this and the observed queue length in the...

We consider a queueing system in which customers are loss averse towards both price and delay attributes: customers compare these two attributes to their rational expectations of the outcomes, with losses being more painful than equal-sized gains being pleasant. We first study customers'...

When a patient's illness perception is inconsistent with a doctor's diagnosis result, she may seek for more doctoral opinions, a behavior called doctor shopping. Patients then update their beliefs about their health status, following the Bayes' rule. In this study, we model and derive patients'...