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The patient experiential quality model scale development and validation
Sediawan, Lisan M. N.; Armanu, Armanu; Risna Wijayanti; … - In: Scientific papers of the University of Pardubice 31 (2023) 1, pp. 1-11
Patient Experiential Quality is an important dimension in the quality of care in hospitals, because poor quality cause visible and invisible cost. With this respect, the present study aims at identifying the dimensions of patient experiential quality and examining the interrelationships among...
Persistent link: https://www.econbiz.de/10014442307
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Product quality, reference group, convenience and its effect on the repurchase intentions of Janji Jiwa brand coffee : a mediating role of satisfaction
Prabarini, Devina Dalilati; Sumiati; Setiawan, Margono - 2022
Persistent link: https://www.econbiz.de/10013445500
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Bank 4.0 experiential quality and customer loyalty : a serial mediating role of customer trust and engagement
Hussein, Ananda Sabil; Sumiati; Hapsari, Raditha; Abu … - In: The TQM journal : the international review of … 35 (2023) 7, pp. 1706-1721
Persistent link: https://www.econbiz.de/10014380874
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The effect of perceived influence on brand loyalty mediated by brand trust among automotive consumers in YouTube
Arzaqi, Zam; Sumiati; Surachman - 2023
Persistent link: https://www.econbiz.de/10014414358