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Whose fault is it? : effects of relational self-views and outcome counterfactuals on self-serving attribution biases following brand policy changes
Wiggin, Kyra L.; Yalch, Richard F. - In: Journal of consumer psychology : JCP : the official … 25 (2015) 3, pp. 459-472
Persistent link: https://www.econbiz.de/10011344189
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Why consumers pay voluntarily: Evidence from online music
Regner, Tobias - 2010
reciprocity and guilt appear to be the major drivers for generous voluntary payments. Being inclined to follow social norms is a …
Persistent link: https://www.econbiz.de/10010286483
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Why consumers pay voluntarily : evidence from online music
Regner, Tobias - In: Journal of behavioral and experimental economics 57 (2015), pp. 205-214
Persistent link: https://www.econbiz.de/10011560976
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Approach or avoid? : exploring overall justice and the differential effects of positive and negative emotions
Barclay, Laurie J.; Kiefer, Tina - In: Journal of management : JOM 40 (2014) 7, pp. 1857-1898
Persistent link: https://www.econbiz.de/10010428756
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Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona; Lehto, Xinran Y. - In: International journal of hospitality management 104 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
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Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno; Walsh, Gianfranco; Beatty, Sharon E. - In: Journal of service research : JSR 20 (2017) 2, pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
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Guilt from Promise-Breaking and Trust in Markets for Expert Services - Theory and Experiment
Beck, Adrian; Kerschbamer, Rudolf; Qiu, Jianying; … - 2010
We examine the influence of guilt and trust on the performance of credence goods markets. An expert can make a promise …'s provision and charging decisions. We argue that the expert's promise induces a commitment that triggers guilt if the promise is … broken, and guilt is exacerbated by higher interaction prices. An experiment qualitatively confirms our predictions: (1) most …
Persistent link: https://www.econbiz.de/10010294816
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Guilt from promise-breaking and trust in markets for expert services: Theory and experiment
Beck, Adrian; Kerschbamer, Rudolf; Qiu, Jianying; … - 2010
We examine the influence of guilt and trust on the performance of credence goods markets. An expert can make a promise …'s provision and charging decisions. We argue that the expert's promise induces a commitment that triggers guilt if the promise is … broken, and guilt is exacerbated by higher interaction prices. An experiment qualitatively confirms our predictions: (1) most …
Persistent link: https://www.econbiz.de/10010269892
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The effect of acculturation on reparative behavior in shameand guilt cultures
Ghorbani, Majid; Liao, Yuan - In: Frontiers of business research in China : selected … 8 (2014) 3, pp. 273-298
Persistent link: https://www.econbiz.de/10010518935
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Style consumption : its drivers and role in sustainable apparel consumption
Cho, Erin; Gupta, Shipra; Kim, Youn-Kyung - In: International journal of consumer studies 39 (2015) 6, pp. 661-669
Persistent link: https://www.econbiz.de/10011418951