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Konsumentenverhalten
Theorie
625,126
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610,223
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44,111
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42,855
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30,236
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29,420
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27,435
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26,029
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25,582
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17,637
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15,419
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13,988
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Kundenzufriedenheit
13,835
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13,725
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Han, Heesup
74
Mattila, Anna S.
50
Huber, Frank
41
Hollebeek, Linda D.
34
Verhoef, Peter C.
33
Usman, Osly
32
Bauer, Hans H.
30
Anderson, Simon P.
28
Loureiro, Sandra Maria Correia
28
Herrmann, Andreas
27
Prentice, Catherine
27
Grewal, Dhruv
26
Sheth, Jagdish N.
26
Hruschka, Harald
25
Kumar, V.
25
Dellaert, Benedict G. C.
24
Hyun, Sunghyup Sean
24
Gierl, Heribert
23
Kerschbamer, Rudolf
23
Klaus, Philipp
23
Homburg, Christian
22
Swoboda, Bernhard
22
Wong, IpKin Anthony
22
Hildebrandt, Lutz
21
Mullainathan, Sendhil
21
Ahn, Jiseon
20
Hanks, Lydia
20
Janssen, Maarten C. W.
20
Line, Nathaniel D.
20
McColl-Kennedy, Janet R.
20
Rather, Raouf Ahmad
20
Bang, Nguyen
19
Bilgihan, Anil
19
Inderst, Roman
19
Jang, Soocheong
19
Mittal, Vikas
19
Peitz, Martin
19
Postlewaite, Andrew
19
Walsh, Gianfranco
19
Balaji, M. S.
18
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National Bureau of Economic Research
98
Springer Fachmedien Wiesbaden
18
American Marketing Association
13
INSEAD
10
European University Institute / Department of Economics
6
Deutschland / Bundeswehr / Universität Hamburg
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Universitat Pompeu Fabra / Departament d'Economia i Empresa
5
IGI Global
4
RWTH Aachen
4
Christian-Albrechts-Universität zu Kiel
3
Edward Elgar Publishing
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Friedrich-Schiller-Universität Jena
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Fördergesellschaft Marketing an der Universität Augsburg
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Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
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Technische Universität Bergakademie Freiberg / Fakultät für Wirtschaftswissenschaften
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Universität Mannheim
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Verlag Dr. Kovač
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Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
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Books on Demand GmbH <Norderstedt>
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California Agricultural Experiment Station / Department of Agricultural and Resource Economics
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Center for Economic Research <Tilburg>
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Ecole des hautes études commerciales <Lausanne> / Département d'économétrie et d'économie politique
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Erasmus Research Institute of Management
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Eric Cuvillier <Firma>
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European Marketing Academy
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Institut für Markt- und Distributionsforschung <Köln>
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Institut für Weltwirtschaft
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Instituto Valenciano de Investigaciones Económicas
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International Association for Research in Economic Psychology
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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International Telecommunications Society
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Maastricht Research School of Economics of Technology and Organizations
2
NetLibrary, Inc
2
Robert Schuman Centre for Advanced Studies
2
Shakai-Keizai-Kenkyūsho <Osaka>
2
Springer Gabler <Firma>
2
Springer-Verlag GmbH
2
Staats- und Universitätsbibliothek Hamburg Carl von Ossietzky / Hamburg University Press
2
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Journal of retailing and consumer services
665
Journal of business research : JBR
494
International journal of hospitality management
333
The journal of services marketing
187
International journal of contemporary hospitality management
130
Journal of hospitality marketing & management
130
Journal of travel and tourism marketing
129
Psychology & marketing
126
Cogent business & management
119
The journal of product & brand management
114
The service industries journal
111
Journal of the Academy of Marketing Science
110
Journal of retailing
102
Asia Pacific journal of marketing and logistics
100
NBER working paper series
98
Management science : journal of the Institute for Operations Research and the Management Sciences
97
The journal of brand management : an international journal
93
European journal of marketing : EJM
92
Tourism management : research, policies, practice
92
Services marketing quarterly
91
Working paper / National Bureau of Economic Research, Inc.
88
Journal of strategic marketing
87
SpringerLink / Bücher
87
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
NBER Working Paper
84
Journal of service management
81
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
79
Marketing intelligence & planning
79
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
79
Journal of service research : JSR
78
The international review of retail, distribution and consumer research
76
Journal of marketing
75
Discussion paper / Centre for Economic Policy Research
73
International journal of retail & distribution management
71
Industrial marketing management : the international journal for industrial and high-tech firms
67
Gabler Edition Wissenschaft
65
International journal of consumer studies
65
International journal of electronic marketing and retailing : IJEMR
65
International journal of retail and distribution management
64
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
64
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ECONIS (ZBW)
21,323
EconStor
163
OLC EcoSci
7
USB Cologne (EcoSocSci)
2
Showing
1
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10
of
21,495
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date (oldest first)
1
Service Customization through Dramaturgy
McCarthy, Ian P.
-
2010
on the
theory
of dramaturgy and service marketing, we present a typology identifying four distinct and viable …
Persistent link: https://www.econbiz.de/10013151681
Saved in:
2
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
3
Foreign or domestic : who provides better customer service?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
4
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
5
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
6
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline
services
in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
7
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
8
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
9
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
10
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
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