In search of greater productivity, efficiency, and improved competitiveness, companies from all sectors of the economy have started to adopt robots and artificial intelligence for producing products, delivering products, communicating with customers, etc. Recent technological advances made...

Robots are increasingly discussed in academic literature as well as public discourse because of their introduction into consumers' lives. The increased usage of robots in industry will meet with resistance from customers in the service industry as well as employees in industry, as their...

This research investigates the ways in which customers of tourism and hospitality facilities view the appropriateness of robots in tourism-related industries. From a global sample with over 87 countries and territories represented and over 1,000 respondents, the findings illustrate that the most...