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Service robots with (perceived...
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Konsumentenverhalten
Service quality
21,604
Dienstleistungsqualität
20,853
Customer satisfaction
15,419
Kundenzufriedenheit
13,834
Consumer behaviour
7,323
Relationship marketing
6,872
Beziehungsmarketing
6,823
Qualitätsmanagement
2,796
Quality management
2,736
Wirtschaftsprüfung
2,500
Financial audit
2,494
Roboter
2,194
Robot
2,131
Krankenhaus
1,922
Hospital
1,904
USA
1,827
United States
1,785
Health care
1,635
Gesundheitsversorgung
1,602
Deutschland
1,545
Theorie
1,538
Theory
1,504
Customer service
1,488
Germany
1,457
Kundenservice
1,385
Product quality
1,296
Gesundheitswesen
1,294
Online-Handel
1,291
customer satisfaction
1,290
Online retailing
1,287
Produktqualität
1,277
Health care system
1,275
Job satisfaction
1,191
Arbeitszufriedenheit
1,187
service quality
1,184
Satisfaction
1,183
Dienstleistungssektor
1,176
Service industry
1,169
Electronic Commerce
1,111
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Online availability
All
Undetermined
3,712
Free
1,222
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Article
6,175
Book / Working Paper
950
Journal
5
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Article in journal
6,003
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6,003
Aufsatz im Buch
168
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168
Hochschulschrift
133
Graue Literatur
129
Non-commercial literature
129
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97
Working Paper
91
Arbeitspapier
85
Conference paper
56
Konferenzbeitrag
56
Collection of articles of several authors
20
Sammelwerk
20
Aufsatzsammlung
19
Bibliografie enthalten
16
Bibliography included
16
Konferenzschrift
10
Case study
7
Collection of articles written by one author
7
Fallstudie
7
Sammlung
7
Ratgeber
4
Conference proceedings
3
Bibliografie
2
Guidebook
2
Handbook
2
Handbuch
2
Reprint
2
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1
Company information
1
Fallstudiensammlung
1
Firmeninformation
1
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1
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1
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1
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English
6,943
German
183
French
3
Finnish
1
Swedish
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Author
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Han, Heesup
58
Mattila, Anna S.
35
Usman, Osly
28
Prentice, Catherine
19
Hyun, Sunghyup Sean
18
Jang, Soocheong
18
Wong, IpKin Anthony
18
Klaus, Philipp
17
Line, Nathaniel D.
17
Prayag, Girish
17
Bilgihan, Anil
16
McColl-Kennedy, Janet R.
16
Aksoy, Lerzan
15
Balaji, M. S.
15
Gustafsson, Anders
15
Prybutok, Victor R.
15
Hanks, Lydia
14
Loureiro, Sandra Maria Correia
14
Ahn, Jiseon
13
Park, Jungkun
13
Rather, Raouf Ahmad
13
Sparks, Beverley
13
Söderlund, Magnus
13
Wu, Luorong
13
Gong, Taeshik
12
Huber, Frank
12
Mittal, Vikas
12
Qu, Hailin
12
Gursoy, Dogan
11
Keiningham, Timothy
11
Kim, Jinkyung Jenny
11
Kim, Woo Gon
11
Paul, Justin
11
Propper, Carol
11
Quach, Sara
11
Roschk, Holger
11
Sreejesh, S.
11
Wei, Wei
11
Xu, Xun
11
Yi, Youjae
11
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National Bureau of Economic Research
4
Springer Fachmedien Wiesbaden
3
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
Institutet för Ekonomisk Forskning <Lund>
1
Josef Eul Verlag GmbH
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Dresden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
399
International journal of hospitality management
261
Journal of business research : JBR
197
The journal of services marketing
136
Journal of hospitality marketing & management
109
International journal of contemporary hospitality management
104
Journal of travel and tourism marketing
103
Cogent business & management
83
The service industries journal
81
Services marketing quarterly
77
Tourism management : research, policies, practice
64
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Psychology & marketing
58
Asia Pacific journal of marketing and logistics
56
Journal of service research : JSR
56
Service business
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of service management
48
International journal of electronic marketing and retailing : IJEMR
46
Journal of strategic marketing
45
The international journal of bank marketing : IJBM
41
European journal of marketing : EJM
40
Tourism management perspectives : TMP
39
Journal of the Academy of Marketing Science
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
Journal of retailing
37
International journal of retail & distribution management
36
International journal of retail and distribution management
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
35
Journal of air transport management
33
The international review of retail, distribution and consumer research
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
International journal of quality and service sciences
32
The TQM journal : the international review of organizational improvement
32
International journal of business information systems : IJBIS
31
International journal of consumer studies
31
Journal of Asian finance, economics and business : JAFEB
31
Journal of Islamic marketing
31
Marketing intelligence & planning
31
Journal of hospitality and tourism insights
30
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ECONIS (ZBW)
7,122
EconStor
7
OLC EcoSci
1
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1
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date (oldest first)
1
Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
Saved in:
2
A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen
;
Eugene Cheng-xi Aw
;
Cheng, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
Saved in:
3
Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Saved in:
4
Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho
;
Tung, Vincent Wing Sun
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
Saved in:
5
Replaced by a
robot
: service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
6
To err is human(-oid) : how do consumers react to
robot
service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
7
Service
robot
's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
8
Young customer responses to service robots vs. Humans in luxury retail : a multidisciplinary approach
Rancati, Gaia
;
Bartolotta, Sabrina
;
Mauri, Maurizio
; …
- In:
Marketing : ZFP ; journal of research and management
46
(
2024
)
2
,
pp. 3-19
Persistent link: https://www.econbiz.de/10014632883
Saved in:
9
Robotic employees vs. human employees : customers' perceived authenticity at casual dining restaurants
Song, Hanqun
;
Wang, Yao-Chin
;
Yang, Huijun
;
Ma, Emily Jintao
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013383282
Saved in:
10
Customer comfort during service
robot
interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
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