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Electronic service quality and value : do consumer knowledge-related resources matter?
Barrutia, José M.
;
Gilsanz, Ainhize
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 231-246
Persistent link: https://www.econbiz.de/10009774866
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Consumer expertise matters in price negotiation : an empirical analysis of the determinants of mortgage loan prices in Spain prior to he financial crisis
Barrutia, José M.
;
Espinosa, María Paz
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 1962-1985
Persistent link: https://www.econbiz.de/10010461824
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