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Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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Customer incivility and frontline employees' revenge intentions : interaction effects of employee empowerment and turnover intentions
Bani-Melhem, Shaker; Quratulain, Samina; Al-Hawari, … - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 450-470
Persistent link: https://www.econbiz.de/10012256145
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Bridging employee engagement and customer engagement in a service context
Qi, Ji; Wang, Sijun; Hall, Kristina K. Lindsey - In: Journal of business research : JBR 160 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
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Redesigning rewards for improved fairness perception and loyalty
Hareendrakumar VR; Subramoniam, Suresh; Nizar Hussain, M. - In: Vision : the journal of business perspective 24 (2020) 4, pp. 481-495
Persistent link: https://www.econbiz.de/10012388331
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Relational models and engagement : an attachment theory perspective
Byrne, Zinta S.; Albert, Lumina; Manning, Steven; … - In: Journal of managerial psychology 32 (2017) 1, pp. 30-44
Persistent link: https://www.econbiz.de/10011694642
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Examining the linkages between employee brand love, affective commitment, positive word-of-mouth, and turnover intentions : a social identity theory perspective
Mittal, Shweta; Gupta, Vishal; Motiani, Manoj - In: IIMB management review 34 (2022) 1, pp. 7-17
Persistent link: https://www.econbiz.de/10014266971
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Perceived overqualification and its positive impact on organization employee's behavior
Abozaid, Rafeed Faiz Ali; Mansoor, Rafique; Shah, … - 2019
Persistent link: https://www.econbiz.de/10012146923
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Customer injustice and service employees' customer-oriented citizenship behavior : a social exchange perspective
Lavelle, James J.; Rupp, Deborah E.; Herda, David N.; … - In: Journal of organizational behavior : OB ; the … 44 (2023) 3, pp. 421-440
Persistent link: https://www.econbiz.de/10014280134
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Unpacking psychological ownership : how transactional and transformational leaders motivate ownership
Guarana, Cristiano L.; Avolio, Bruce J. - In: Journal of leadership & organizational studies : JLOS 29 (2022) 1, pp. 96-114
Persistent link: https://www.econbiz.de/10012800260
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How and when does perceived CSR affect employees' engagement in voluntary pro-environmental behavior?
Tian, Qing; Robertson, Jennifer L. - In: Journal of business ethics : JOBE 155 (2019) 2, pp. 399-412
Persistent link: https://www.econbiz.de/10011998574