This article analyzes the dissatisfaction of Brazilian consumers through complaints related to purchases made in physical and online stores between 2019 and 2022. The open database of consumer complaints on the Portal Consuidor.gov.br was utilized, along with descriptive statistics, to explore...

The purpose of this article is to understand consumer behavior on the disposal of fluorescent lamps used in Sao Paulo, Brazil. The research discusses the consumer's decision on recycling, environmental aspects of disposal of fluorescent lamps and reverse logistics. Regarding methodology...