The proposed Digital Services Act (DSA) aims to place more responsibility on online platform operators to control information published by users on their websites. That is a welcome development in the light of scandals concerning fake news and the surreptitious influencing of voters through...

The growth of e-commerce in any jurisdiction cannot be divorced from the confidence of consumers in the system. Lack of confidence in the system can be directly related to ambiguity surrounding consumer rights, where there is a perceived lacuna in the law. To boost confidence in the system,...

The new Consumer Rights Directive introduced some changes to the level of consumers' protection online. However, just like with its predecessor the Distance Selling Directive the main focus of the protection that consumers have been granted online rests in providing them with transparent and...

In this article the author outlines some difficulties facing the cyber-shopper. These include the practical difficulties of enforcement and redress which arise when a cyber-shopper purchases a defective product from an overseas supplier, or when misleading information is placed on the internet...

We study consumer response towards sponsored search advertising and how to improve advertising performance on a large e-commerce platform. Our research design is based on a field experiment which randomizes the salience of ad disclosure to consumers, and a natural experiment which eradicates a...

LIONESS Lab is a free web-based platform for interactive online experiments. It provides solutions for the methodological challenges of interactive online experimentation, including ways to reduce waiting time, form groups on-the-fly and deal with participant dropout. The intuitive,...