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The impact of quality on hospital choice : which information affects patients' behavior for colorectal resection or knee replacement?
Kuklinski, David; Vogel, Justus; Geissler, Alexander - In: Health care management science : a new journal serving … 24 (2021) 1, pp. 185-202
Persistent link: https://www.econbiz.de/10012544548
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Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach
Verma, Prachi; Kumar, Satinder; Sharma, Sanjeev Kumar - In: Benchmarking : an international journal 29 (2022) 1, pp. 22-46
Persistent link: https://www.econbiz.de/10012990491
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The patient experiential quality model scale development and validation
Sediawan, Lisan M. N.; Armanu, Armanu; Risna Wijayanti; … - In: Scientific papers of the University of Pardubice 31 (2023) 1, pp. 1-11
Patient Experiential Quality is an important dimension in the quality of care in hospitals, because poor quality cause visible and invisible cost. With this respect, the present study aims at identifying the dimensions of patient experiential quality and examining the interrelationships among...
Persistent link: https://www.econbiz.de/10014442307
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Influence factors of online shopping food quality performance considering the relationship quality
Li, Xiaoping; Xie, Lijuan; Xu, Lan - In: Journal of electronic commerce in organizations : the … 17 (2019) 2, pp. 69-78
Persistent link: https://www.econbiz.de/10012036053
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Quality and hospital choice for cataract treatments : the winner takes most
Ruwaard, Suzanne; Douven, Rudy - 2014
Persistent link: https://www.econbiz.de/10010389412
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Customer satisfaction with quality of products of food business
Suchánek, Petr; Richter, Jiří; Králová, Maria - In: Prague economic papers : a bimonthly journal of … 26 (2017) 1, pp. 19-35
Persistent link: https://www.econbiz.de/10011622122
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The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: The service industries journal 37 (2017) 5/6, pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
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The impact of innovation on customer satisfaction : a study of the cosmetic product
Sah, Raman - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 1, pp. 107-115
Persistent link: https://www.econbiz.de/10014493952
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The relative significance of product quality attributes driving customer satisfaction within the fast fashion market : a UK perspective
Ryding, Daniella; Vignali, Gianpaolo; Carey, Robin; Wu, … - In: International journal of business performance management 16 (2015) 2/3, pp. 280-303
Persistent link: https://www.econbiz.de/10011317281