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The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
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Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments
Kelly, Petranka; Lawlor, Jennifer; Mulvey, Michael - In: International journal of electronic customer … 7 (2013) 2, pp. 98-116
Persistent link: https://www.econbiz.de/10010395350
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Hospital marketing and communications via social media
Smith, Katherine Taken - In: Services marketing quarterly 38 (2017) 3, pp. 187-201
Persistent link: https://www.econbiz.de/10011756722
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"How may I help you?" : improving telephone customer service in a medical clinic setting
Slowiak, Julie M. - In: Journal of organizational behavior management 34 (2014) 1, pp. 39-51
Persistent link: https://www.econbiz.de/10010355168
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Emotional labor in hospitality : positive affective displays in service encounters
Li, Jing; Farber Canziani, Bonnie; Barbieri, Carla - In: Tourism and hospitality research : the surrey quarterly … 18 (2018) 2, pp. 242-253
Persistent link: https://www.econbiz.de/10011846887
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Loyalitätswettbewerb in der Patientenversorgung : wahrgenommene Dienstleistungsqualität als Determinante der Patientenloyalität
Keßel, Sebastian Christian - 2014
Persistent link: https://www.econbiz.de/10010382892
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Patientenloyalität in Bezug auf das Krankenhauswesen : Bestandsaufnahme, Begriffe, Kriterien, Potential
Peters-Alt, Janet - 2018
Persistent link: https://www.econbiz.de/10011819353
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Effects of Service Quality on Customer Satisfaction and Customer Loyalty : Example of Marmara University Hospital
Ozturkcan, Selcen; Aydin, Serkan; Ates, Metin; Tansel … - 2009
This study employs six dimensions of service quality scale that is developed by Carman (2000) and Kara et al. (2005) to better understand the factors underlying healthcare customers' perceptions of service quality. These dimensions investigated are namely tangibility, reliability,...
Persistent link: https://www.econbiz.de/10014046762
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Loyalitätswettbewerb in der Patientenversorgung : Wahrgenommene Dienstleistungsqualität als Determinante der Patientenloyalität
Keßel, Sebastian Christian - 2014
Identifikation von Theorien zur Ergründung der wahrgenommenen Qualität als Determinante der Kundenloyalität gegenüber kooperierenden Dienstleistungsanbietern -- Empirische Untersuchung zur Erforschung von wahrgenommener Qualität als Determinante der Patientenloyalität gegenüber Einweiser,...
Persistent link: https://www.econbiz.de/10014020458
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Symmetric and asymmetric effects of primary healthcare attributes on patient satisfaction : do they vary across patients?
Giovanis, Apostolos N.; Pierrakos, George - In: The marketing review 15 (2015) 4, pp. 439-463
Persistent link: https://www.econbiz.de/10011551330