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Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach
Verma, Prachi; Kumar, Satinder; Sharma, Sanjeev Kumar - In: Benchmarking : an international journal 29 (2022) 1, pp. 22-46
Persistent link: https://www.econbiz.de/10012990491
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Effect of effective patient communication and customer orientation on service quality leading to patient satisfaction : a study of multi-specialty hospitals of North India
Dogra, Ajay Kumar; Sharma, Sanjeev Kumar - In: International journal of management practice : IJMP 14 (2021) 3, pp. 368-385
Persistent link: https://www.econbiz.de/10012515119
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Assessing subjective career success : the role of career commitment, career resilience and self-efficacy: a evidence from hospitality industry
Bhawna; Sharma, Sanjeev Kumar; Akram, Umair - In: International journal of quality and service sciences 16 (2024) 1, pp. 44-62
Persistent link: https://www.econbiz.de/10014514129