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Performance analysis and improvement of a typical telephone response system of VA hospitals : a discrete event simulation study
Shi, Jing; Erdem, Ergin; Peng, Yidong; Woodbridge, Peter; … - In: International journal of operations & production … 35 (2015) 8, pp. 1098-1124
Persistent link: https://www.econbiz.de/10011449413
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An MDP model for walk-in patient admission management in primary care clinics
Qu, Xiuli; Peng, Yidong; Shi, Jing; LaGanga, Linda R. - In: International journal of production economics 168 (2015), pp. 303-320
Persistent link: https://www.econbiz.de/10011385206
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Modeling the effect of patient choice on the performance of open access scheduling
Qu, Xiuli; Shi, Jing - In: International journal of production economics 129 (2011) 2, pp. 314-327
Persistent link: https://www.econbiz.de/10008840733
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A two-phase approach to scheduling multi-category outpatient appointments : a case study of a women’s clinic
Qu, Xiuli; Peng, Yidong; Kong, Nan; Shi, Jing - In: Health care management science 16 (2013) 3, pp. 197-216
Persistent link: https://www.econbiz.de/10010127743
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Effect of two-level provider capacities on the performance of open access clinics
Qu, Xiuli; Shi, Jing - In: Health care management science 12 (2009) 1, pp. 99-114
Persistent link: https://www.econbiz.de/10003818602