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The effect of safety management systems on continuous improvement of patient safety : the moderating role of safety climate and autonomy
Naveh, Eitan; Katz-Navon, Tal; Stern, Zvi - In: Quality management journal : QMJ 18 (2011) 1, pp. 54-67
Persistent link: https://www.econbiz.de/10008841160
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Antecedents of willingness to report medical treatment errors in health care organizations : a multilevel theoretical framework
Naveh, Eitan; Katz-Navon, Tal - In: Health care management review : HCM review 39 (2014) 1, pp. 21-30
Persistent link: https://www.econbiz.de/10010246715
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Information systems for handling patients' complaints in healthcare organizations
Stern, Zvi; Mersel, Elie; Gedalia, Nahum - In: Handbook on business information systems, (pp. 47-68). 2010
Persistent link: https://www.econbiz.de/10003981866
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Service priority climate and service performance among hospitality employees : the role of emotional labor and workload pressure
Vashdi, Dana R.; Katz-Navon, Tal; Delegach, Marianna - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 504-518
Persistent link: https://www.econbiz.de/10013387226
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Improving quality of care through integration in a hospital setting : a human systems integration approach
Glover, Wiljeana; Li, Qing; Naveh, Eitan; Gross, Michael - In: IEEE transactions on engineering management : EM 64 (2017) 3, pp. 365-376
Persistent link: https://www.econbiz.de/10011738659