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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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The impact of employee uniforms on job satisfaction in the hospitality industry
Karch, Guenther E.; Peters, Mike - In: Inventi impact: service sector (2018) 1, pp. 35-40
Persistent link: https://www.econbiz.de/10012145725
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Workplace mindfulness and customer satisfaction : an investigation in hospitality industry based on Booking.com overall ratings
Erdurmazlı, Eser; Erdem, Haluk; Türen, Ufuk; Gökmen, … - In: International journal of electronic marketing and … 13 (2022) 3, pp. 300-318
Persistent link: https://www.econbiz.de/10014309740
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The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian; Lin, Meizhen; Wu, Xiaoyi - In: Tourism management : research, policies, practice 52 (2016), pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
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Predicting proactive service performance : the role of employee engagement and positive emotional labor among frontline hospitality employees
Muhammad Zia Aslam; Mohammad Nazri Mohd Nor; Safiah Omar; … - In: Cogent business & management 7 (2020) 1, pp. 1-19
While previous research has improved our knowledge of how leadership influences employee behavior, the role of potential processes and contingencies in this relationship remains relatively unexplored. In the current study, based on the Self-determination Theory (SDT), we intend to contribute to...
Persistent link: https://www.econbiz.de/10012627543
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The relationships between national identity, hospitality, and satisfaction among foreign hotel guests
Ariffin, Ahmad Azmi M.; Nameghi, Ehsaneh Nejad Mohammad; … - In: Journal of travel and tourism marketing 32 (2015) 5/6, pp. 778-793
Persistent link: https://www.econbiz.de/10011387055
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Organizational ethnic diversity's influence on hotel employees' satisfaction, commitment, and turnover intention : gender's moderating role
Hsiao, Aaron; Ma, Emily Jintao; Lloyd, Kathleen; Reid, Sacha - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 1, pp. 76-108
Persistent link: https://www.econbiz.de/10012157315
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The meaning of hospitality: do employees understand?
Golubovskaya, Maria; Robinson, Richard N.S.; Solnet, David - In: International journal of contemporary hospitality management 29 (2017) 5, pp. 1282-1304
Persistent link: https://www.econbiz.de/10011732072
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When patrons become perpetrators : examining the negative effects of customer incivility for Hospitality employees
Srivastava, Shalini; Madan, Poornima; Alzeiby, Ebtesam … - In: International journal of hospitality management 122 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015072446
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Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele; Han, Spring H.; Masuda, Hisashi - In: The Cornell hospitality quarterly 63 (2022) 2, pp. 267-288
Persistent link: https://www.econbiz.de/10013256798