Narrow search
Showing 1 - 10 of 612
Cover Image
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei; Miao, Li - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 6, pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Cover Image
The influence of online ratings and reviews on hotel booking consideration
Gavilan, Diana; Avello, Maria; Martinez-Navarro, Gema - In: Tourism management : research, policies, practice 66 (2018), pp. 53-61
Persistent link: https://www.econbiz.de/10011813809
Cover Image
Role of e-WOM in hospitality market pricing
Kościółek, Szczepan - In: Journal of economics & management 29 (2017) 3, pp. 58-74
Persistent link: https://www.econbiz.de/10011741706
Cover Image
The commercial contribution of clinical studies for pharmaceutical drugs
Sood, Ashish; Kappe, Eelco; Stremersch, Stefan - In: International journal of research in marketing : IJRM ; … 31 (2014) 1, pp. 65-77
Persistent link: https://www.econbiz.de/10010370705
Cover Image
Embedding eWOM into efficiency DEA modelling : an application to the hospitality sector
Mariani, Marcello M.; Visani, Franco - In: International journal of hospitality management 80 (2019), pp. 1-12
Persistent link: https://www.econbiz.de/10012058597
Cover Image
A naive Bayes strategy for classifying customer satisfaction : a study based on online reviews of hospitality services
Sánchez-Franco, Manuel J.; Navarro García, Antonio; … - In: Journal of business research : JBR 101 (2019), pp. 499-506
Persistent link: https://www.econbiz.de/10012103442
Cover Image
A comparative study of online review management in hospitality services
Niu, Run H.; Fan, Ying - In: International journal of services and operations … 38 (2021) 1, pp. 22-39
Persistent link: https://www.econbiz.de/10012522294
Cover Image
Online reviews and hospital choice
McCarthy, Ian M.; Sanbower, Kaylyn R.; Sánchez … - 2022
reviews provide an accessible, salient means through which researchers and health care decision-makers can gather information … have implications for hospital prices. Using the universe of hospital Yelp reviews and inpatient claims data for elective … procedures in Florida from 2012 through 2017, we exploit exogenous variation in online hospital ratings over time to identify the …
Persistent link: https://www.econbiz.de/10013464110
Cover Image
The impact of transformational, transactional and non-leadership styles on employee job satisfaction in the German hospitality industry
Rothfelder, Kathrin; Ottenbacher, Michael C.; … - In: Tourism and hospitality research : the surrey quarterly … 12 (2012) 4, pp. 201-214
Persistent link: https://www.econbiz.de/10010203097
Cover Image
Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi; Taherikia, Fariz; Fakharian, Meysam - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 490-504
Persistent link: https://www.econbiz.de/10010127364