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Kundenbindung
Relationship marketing
1,185
Beziehungsmarketing
1,115
Customer loyalty
1,051
Customer satisfaction
941
Customer retention
922
Consumer behaviour
905
Konsumentenverhalten
804
Kundenzufriedenheit
715
Service quality
516
customer loyalty
493
Dienstleistungsqualität
472
customer satisfaction
182
Brand management
142
Markenführung
136
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127
fees
119
Retail trade
114
Einzelhandel
108
Confidence
104
Customer Loyalty
104
Vertrauen
104
Brand image
103
Social Web
99
Social web
99
Markenimage
96
Corporate social responsibility
95
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93
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91
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90
Supplier relationship management
90
Electronic Commerce
89
service quality
88
Trust
86
Online retailing
85
Online-Handel
84
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83
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81
Deutschland
80
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80
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52
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English
714
German
225
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4
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Rennhak, Carsten
12
Becker, Roman
7
Daschmann, Gregor
7
Ozuem, Wilson
5
Confente, Ilenia
4
Kreutzer, Ralf T.
4
Körnert, Jan
4
Prentice, Catherine
4
Rodríguez del Bosque, Ignacio A.
4
Wolf, Cornelia
4
Anaya-Sánchez, Rafael
3
Bakay, Zoltán
3
Chen, Shu-Ching
3
Gouthier, Matthias
3
Hastenteufel, Jessica
3
Heidemann, Julia
3
Heinrich, Bernd
3
Hennig-Thurau, Thorsten
3
Holland, Heinrich
3
Hollebeek, Linda D.
3
Jekel, Nicole H.
3
Langmann, Kristin
3
Orth, Ulrich R.
3
Palmatier, Robert W.
3
Pepels, Werner
3
Pätzmann, Jens
3
Pérez, Andrea
3
Ramaseshan, B.
3
Rogan, Michelle
3
Russo, Ivan
3
Seja, Christa
3
Sprott, David E.
3
Stock-Homburg, Ruth
3
Töpfer, Armin
3
Wang, Cheng Lu
3
Wong, IpKin Anthony
3
Aguilar-Illescas, Rocio
2
Akerlof, George A.
2
Aksoy, Lerzan
2
Al Balushi, Maha Khamis
2
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Springer Fachmedien Wiesbaden
18
Munich Business School
10
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4
Verlag Dr. Kovač
4
GABAL-Verlag GmbH
3
Logos Verlag Berlin
3
W. Kohlhammer GmbH
3
epubli GmbH
3
Books on Demand GmbH <Norderstedt>
2
Edward Elgar Publishing
2
Excellence-in-Service-Konferenz <5., 2015, Koblenz>
2
Institut für Wirtschaftsinformatik <Bern>
2
Institut für Wirtschaftsinformatik <Siegen>
2
National Bureau of Economic Research
2
Springer Gabler <Firma>
2
Technische Universität Dresden
2
Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement
2
Autohaus Buch und Formular
1
BusinessVillage GmbH
1
Center for Service Excellence
1
Center for Urban & Real Estate Management <Zürich>
1
Christian-Albrechts-Universität zu Kiel
1
Dpunkt.Verlag <Heidelberg>
1
Duesseldorf University of Applied Sciences
1
Eberhard Karls Universität Tübingen
1
Ernst-Moritz-Arndt-Universität Greifswald
1
European Business School <Oestrich-Winkel>
1
Fakultät Wirtschaftswissenschaften, Technische Universität Bergakademie Freiberg
1
Frankreich / Autorité de la Concurrence
1
Haufe-Lexware GmbH & Co. KG
1
IGI Global
1
INTARGIA Managementberatung GmbH
1
Institut für Betriebsforschung <Hannover> / Abteilung Markt und Konsum
1
Institut für Versicherungswirtschaft <Wien>
1
International Association for the Study of Insurance Economics
1
Konferencja naukowa doktorantów ; IX (Szczecin) : 2013.05.11
1
Lehmanns Media GmbH
1
MITP Verlags-GmbH & Co. KG
1
Springer International Publishing
1
Springer-Verlag GmbH
1
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Journal of retailing and consumer services
21
SpringerLink / Bücher
20
Journal of business research : JBR
18
Research
12
Springer eBook Collection
11
Journal of marketing theory and practice
10
Munich Business School - Publications
10
Munich Business School Working Paper
9
Psychology & marketing
9
Harvard business review : HBR
7
How to succeed in the digital age : strategies from 17 top managers
7
Journal of consumer behaviour : an international research review
7
The service industries journal
7
Harvard-Business-Manager : das Wissen der Besten
6
Sport marketing quarterly : preferred journal of the Sport Marketing Association
6
Cogent business & management
5
Diskussionspapier
5
Exploring the rise of fandom in contemporary consumer culture
5
International journal of contemporary hospitality management
5
International journal of hospitality management
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of the Academy of Marketing Science
5
The journal of services marketing
5
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
4
Computer-mediated marketing strategies : social media and online brand communities
4
Edward Elgar E-Book Archive
4
European journal of marketing : EJM
4
Forum Marketing
4
Journal of marketing analytics : JMA
4
Markenbrand : die Strategiequelle ; Zeitschrift für Markenstrategie
4
Nomos eLibrary / Wirtschaft
4
Services marketing quarterly
4
Universität Augsburg - Research Center Finance & Information Management - Publications
4
Asia Pacific journal of marketing and logistics
3
Australasian marketing journal
3
Competence Site
3
Dissertation Series CentER
3
Handbook of research on retailer-consumer relationship development
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Information systems and e-business management : ISeB
3
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Source
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ECONIS (ZBW)
894
USB Cologne (business full texts)
42
RePEc
2
USB Cologne (EcoSocSci)
2
EconStor
1
Other ZBW resources
1
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1
Is there a relation between religiosity and customer loyalty in the Chinese context?
Tang, Gui
;
Li, Dong
- In:
International journal of consumer studies
39
(
2015
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10011418945
Saved in:
2
Model for measuring customer loyalty towards a service provider
Skačkauskienė, Ilona
;
Vilkaitė-Vaitonė, Neringa
; …
- In:
Journal of business economics and management
16
(
2015
)
6
,
pp. 1185-1200
Persistent link: https://www.econbiz.de/10011421758
Saved in:
3
Net promoter score : a conceptual analysis
Mandal, Pratap Chandra
- In:
International journal of management concepts and …
8
(
2014
)
4
,
pp. 209-219
Persistent link: https://www.econbiz.de/10011284557
Saved in:
4
The relationship continuity model and customer loyalty in the banking industry : a case study of the maskan bank of Iran
Faryabi, Mohammad
;
Sadeghzadeh, Kousar
;
Zakeri, Abdolnaser
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 37-52
Persistent link: https://www.econbiz.de/10011289287
Saved in:
5
The role of customer loyalty as a brand extension purchase predictor
Martinelli, Elisa
;
Belli, Alex
;
Marchi, Gianluca
- In:
The international review of retail, distribution and …
25
(
2015
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011299067
Saved in:
6
How do customers' SNS participation activities impact on customer equity drivers and customer loyalty? : focus on the SNS services of a global SPA brand
Chae, Heeju
;
Ko, Eunju
;
Han, Jinghe
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
2
,
pp. 122-141
Persistent link: https://www.econbiz.de/10011302923
Saved in:
7
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
8
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
9
Customer experience in the omni-channel world and the challenges and opportunities this presents
Cook, Glenn
- In:
Journal of direct, data and digital marketing practice …
15
(
2013/14
)
4
,
pp. 262-266
Persistent link: https://www.econbiz.de/10010385974
Saved in:
10
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
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