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Kundenbindungsprogramm
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International journal of contemporary hospitality management
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Journal of travel and tourism marketing
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Understanding active loyalty behavior in hotel reward programs through customers' switching costs and perceived program value
Xie, Karen Lijia
;
Xiong, Lina
;
Chen, Chih-Chien
;
Hu, Clark
- In:
Journal of travel and tourism marketing
32
(
2015
)
3/4
,
pp. 308-324
Persistent link: https://www.econbiz.de/10011312527
Saved in:
2
Where is the love? : investigating multiple membership and hotel customer loyalty
Xiong, Lina
;
King, Ceridwyn
;
Hu, Clark
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 572-592
Persistent link: https://www.econbiz.de/10010387389
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