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Kundenmanagement
Beziehungsmarketing
9
Consumer behaviour
8
Konsumentenverhalten
8
Relationship marketing
8
Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungssektor
5
Service industry
5
Theorie
5
Theory
5
USA
4
United States
4
Customer service
3
Kundenservice
3
service operations
3
Betriebliches Informationssystem
2
Business intelligence system
2
Competition
2
Data envelopment analysis
2
Dienstleistung
2
Dienstleistungsmanagement
2
Financial sector
2
Finanzsektor
2
Führungspersönlichkeit
2
Führungsstil
2
Investitionsentscheidung
2
Investment decision
2
Leadership personality
2
Leadership style
2
Selbstbedienung
2
Self-service
2
Service management
2
Wettbewerb
2
customer compatibility
2
customer profitability
2
online banking
2
1998-1999
1
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Book / Working Paper
2
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English
2
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Frei, Frances X.
2
Morriss, Anne
2
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ECONIS (ZBW)
1
USB Cologne (EcoSocSci)
1
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Uncommon service : how to win by putting customers at the core of your business
Frei, Frances X.
;
Morriss, Anne
-
2012
Persistent link: https://www.econbiz.de/10009512402
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Uncommon service : how to win by putting customers at the core of your business
Frei, Frances X.
;
Morriss, Anne
-
2012
Persistent link: https://www.econbiz.de/10009496068
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