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Kundenservice
Dienstleistungssektor
7
Service industry
7
Human Resource Management
6
Personalmanagement
6
Customer service
5
Dienstleistung
5
Services
5
Beziehungsmarketing
4
Dienstleistungsqualität
4
Relationship marketing
4
Service management
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Service quality
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Cross-cultural management
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Customer satisfaction
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Dienstleistungsmanagement
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Employees
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Forschung
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Human resource management
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Interdisciplinary research
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Interkulturelles Management
3
Kundenzufriedenheit
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Management
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service climate
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Anforderungsprofil
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Bowen, David E.
5
Andreassen, Tor W.
1
De Keyser, Arne
1
Ford, Robert C.
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Kunz, Werner
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Larivière, Bart
1
Lawler, Edward E.
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Pugh, S. Douglas
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Sirianni, Nancy J.
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Academy of Management learning & education : AMLE
1
Human resource management review
1
Journal of business research : JBR
1
Operations management : a strategic approach
1
The Routledge companion to strategic human resource management
1
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ECONIS (ZBW)
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The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
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2
A service dominant logic for management education : it's time
Ford, Robert C.
;
Bowen, David E.
- In:
Academy of Management learning & education : AMLE
7
(
2008
)
2
,
pp. 224-243
Persistent link: https://www.econbiz.de/10003725933
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3
Linking human resource management and customer outcomes
Bowen, David E.
;
Pugh, S. Douglas
- In:
The Routledge companion to strategic human resource …
,
(pp. 502-518)
.
2009
Persistent link: https://www.econbiz.de/10003782904
Saved in:
4
Empowering service employees
Bowen, David E.
;
Lawler, Edward E.
- In:
Operations management : a strategic approach
,
(pp. 259-272)
.
2005
Persistent link: https://www.econbiz.de/10003120328
Saved in:
5
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
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