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~subject:"Kundenservice"
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Customer Satisfaction and Link...
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Kundenservice
Customer satisfaction
15,419
Kundenzufriedenheit
13,762
Service quality
6,409
Dienstleistungsqualität
6,221
Consumer behaviour
5,671
Relationship marketing
5,538
Konsumentenverhalten
5,509
Beziehungsmarketing
5,494
customer satisfaction
1,290
Satisfaction
1,103
Customer service
1,053
Job satisfaction
1,020
Arbeitszufriedenheit
1,019
Online retailing
1,014
Online-Handel
1,014
Qualitätsmanagement
924
Quality management
899
Holiday behaviour
873
Urlaubsverhalten
873
Electronic Commerce
817
E-commerce
798
Emotion
796
Beschwerdemanagement
776
Complaint management
776
Confidence
712
Vertrauen
712
Einzelhandel
679
Retail trade
679
Tourism
676
Brand image
672
Markenimage
665
Verbraucherzufriedenheit
661
Brand management
655
Tourismus
654
Hotel industry
652
Hotellerie
648
Markenführung
646
service quality
634
satisfaction
630
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Online availability
All
Undetermined
479
Free
112
Type of publication
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Article
852
Book / Working Paper
141
Journal
3
Type of publication (narrower categories)
All
Article in journal
811
Aufsatz in Zeitschrift
811
Aufsatz im Buch
38
Book section
38
Hochschulschrift
24
Thesis
14
Graue Literatur
13
Non-commercial literature
13
Collection of articles of several authors
12
Sammelwerk
12
Case study
7
Fallstudie
7
Aufsatzsammlung
6
Arbeitspapier
5
Working Paper
5
Konferenzschrift
4
Ratgeber
4
Bibliografie enthalten
3
Bibliography included
3
Collection of articles written by one author
3
Guidebook
3
Sammlung
3
Conference paper
2
Conference proceedings
2
Konferenzbeitrag
2
Lehrbuch
2
Textbook
2
Handbook
1
Handbuch
1
Reprint
1
Systematic review
1
Übersichtsarbeit
1
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Language
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English
929
German
68
Author
All
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
Barnes, Donald C.
6
Collier, Joel E.
6
Gouthier, Matthias
6
Sharma, Piyush
6
Shin, Hyunju
6
Söderlund, Magnus
6
Gruber, Thorsten
5
Larivière, Bart
5
McColl-Kennedy, Janet R.
5
Miao, Li
5
Stauss, Bernd
5
Baker, Melissa A.
4
Dagger, Tracey S.
4
Edvardsson, Bo
4
Gelbrich, Katja
4
Hinterhuber, Hans H.
4
Medler-Liraz, Hana
4
Sirianni, Nancy J.
4
Tam, Jackie L. M.
4
Torres, Edwin N.
4
Tronvoll, Bård
4
Witell, Lars
4
Alkire, Linda
3
Beatty, Sharon E.
3
Bonfanti, Angelo
3
Borghi, Matteo
3
Brady, Michael K.
3
Cambra-Fierro, Jesús
3
Casidy, Riza
3
Chiguvi, Douglas
3
De Keyser, Arne
3
Fan, Alei
3
Georgiev, Marin
3
Gremler, Dwayne D.
3
Grewal, Dhruv
3
Grégoire, Yany
3
Haas, Alexander
3
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Forschungsstelle Automobilwirtschaft <Bamberg>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Harvard Graduate School of Business Administration
1
Institute of Leadership and Management <London>
1
Universität Rostock
1
Verband Deutscher Maschinen- und Anlagenbau
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
47
The journal of services marketing
46
International journal of hospitality management
42
Journal of business research : JBR
36
Journal of service research
19
Journal of service research : JSR
18
The service industries journal
14
International journal of contemporary hospitality management
13
Journal of hospitality marketing & management
13
Journal of service theory and practice
13
Journal of service management
11
Services marketing quarterly
11
Service business
10
The TQM journal : the international review of organizational improvement
10
Journal of retailing
9
Journal of service theory and practice : JSTP
9
International journal of business and economics
8
Managing service quality : MSQ ; an international journal
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
Journal of air transport management
7
Journal of the Academy of Marketing Science
7
European journal of marketing : EJM
6
International journal of production economics
6
International journal of quality and service sciences
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of travel and tourism marketing
6
The Cornell hospitality quarterly
6
Asia Pacific journal of marketing and logistics
5
Cogent business & management
5
European research studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of productivity and quality management : IJPQM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Marketing letters : a journal of research in marketing
5
The international review of retail, distribution and consumer research
5
Tourism management perspectives : TMP
5
Australasian marketing journal
4
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Source
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ECONIS (ZBW)
996
Showing
1
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10
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996
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date (oldest first)
1
Customer satisfaction : cost driver or value driver? ; empirical evidence from the financial services industry
Terpstra, Maarten
;
Verbeeten, Frank H. M.
- In:
European management journal
32
(
2014
)
3
,
pp. 499-508
Persistent link: https://www.econbiz.de/10010382589
Saved in:
2
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
3
The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
Saved in:
4
Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction
Conway, Neil
;
Briner, Rob B.
- In:
The international journal of human resource management
26
(
2015
)
16
,
pp. 2039-2061
Persistent link: https://www.econbiz.de/10011337704
Saved in:
5
A conceptual model for proactive-interactive customer complaint management systems
Atlikhan, Atefeh
;
Albadvi, Amir
;
Ghapanchi, Amir Hossein
- In:
International journal of business information systems : …
13
(
2013
)
4
,
pp. 490-503
Persistent link: https://www.econbiz.de/10010231390
Saved in:
6
Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
7
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
8
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
9
Assessing the influence of economic and customer experience factors on service purchase behaviors
Kumar, V.
;
Umashankar, Nita
;
Kim, Kihyun Hannah
; …
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
5
,
pp. 673-692
Persistent link: https://www.econbiz.de/10010468408
Saved in:
10
Post-service recovery customer satisfaction in Indian retail banking : a qualitative perspective
Mandal, Pratap Chandra
- In:
International journal of financial services management …
8
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011407241
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