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~subject:"Kundenservice"
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Kundenservice
Consumer behaviour
55
Konsumentenverhalten
52
Germany
34
Deutschland
29
Beziehungsmarketing
27
Relationship marketing
27
Corporate reputation
18
Customer satisfaction
18
Firmenimage
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Social Web
17
Social web
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Marketing
16
Kundenzufriedenheit
14
Electronic Commerce
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Measurement
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Messung
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Service quality
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United States
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10
Brand management
9
Cluster analysis
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Arbeitsverhalten
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Customer service
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Dienstleistungssektor
8
Emotion
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Internet
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Markenführung
8
Market research
8
Marktforschung
8
Service industry
8
Work behaviour
8
Arbeitskräfte
7
Complaint management
7
Job satisfaction
7
Marketing management
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Marketingmanagement
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Walsh, Gianfranco
8
Albrecht, Arne Keno
2
Brach, Simon
2
Barnett, Willy
1
Beatty, Sharon E.
1
Gong, Taeshik
1
Gremler, Dwayne D.
1
Groth, Markus
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Hassan, Louise
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Hennig-Thurau, Thorsten
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Herpen, Erica van
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Ifie, Kemefasu
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Kearney, Treasa
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Linzmajer, Marc
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Möhring, Michael
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Rosenbaum, Mark S.
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Schaarschmidt, Mario
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Schwabe, Maria
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Schäfers, Tobias
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Shiu, Edward
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Wagner, Tillmann
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Wozniak, Richard
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Journal of service research
2
Academy of Management journal : AMJ
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Harvard-Business-Manager : das Wissen der Besten
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International journal of retail & distribution management
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
8
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1
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
Saved in:
2
Wider den Retouren-Wahnsinn
Walsh, Gianfranco
;
Möhring, Michael
- In:
Harvard-Business-Manager : das Wissen der Besten
37
(
2015
)
3
,
pp. 6-10
Persistent link: https://www.econbiz.de/10010489524
Saved in:
3
Family allowances as reverse retail discrimination
Rosenbaum, Mark S.
;
Walsh, Gianfranco
;
Wozniak, Richard
- In:
International journal of retail & distribution management
40
(
2012
)
5
,
pp. 342-359
Persistent link: https://www.econbiz.de/10009568099
Saved in:
4
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
Saved in:
5
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
6
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
7
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
8
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
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