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MIS quarterly executive
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ECONIS (ZBW)
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Using text analytics to derive customer service management benefits from unstructured data
Müller, Oliver
;
Junglas, Iris
;
Debortoli, Stefan
;
Vom …
- In:
MIS quarterly executive
15
(
2016
)
4
,
pp. 243-258
Persistent link: https://www.econbiz.de/10011591757
Saved in:
2
Enhancing customer service through the Internet of Things and digital data streams
Ives, Blake
;
Palese, Biagio
;
Rodriguez, Joaquin A.
- In:
MIS quarterly executive
15
(
2016
)
4
,
pp. 279-297
Persistent link: https://www.econbiz.de/10011591792
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