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Kundenservice
Consumer behaviour
51
Konsumentenverhalten
50
Service quality
30
Customer satisfaction
28
Dienstleistungsqualität
25
Kundenzufriedenheit
22
Lieferantenmanagement
16
Supplier relationship management
16
Beziehungsmarketing
13
China
13
Relationship marketing
13
B-to-B-Marketing
9
Brand management
9
Business-to-business marketing
9
Cross-cultural management
9
Firm performance
9
India
9
Indien
9
Innovation
9
Interkulturelles Management
9
Markenführung
9
Unternehmenserfolg
9
Brand image
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Customer service
8
Intercultural service encounters
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USA
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United States
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Cultural identity
7
Emerging economies
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Hong Kong
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Hongkong
7
Kulturelle Identität
7
Markenimage
7
Schwellenländer
7
Innovation management
6
Innovationsmanagement
6
Auslandsverlagerung
5
Confidence
5
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Sharma, Piyush
7
Kim, Namwoon
3
Tam, Jackie L. M.
3
Dhawan, Abhinav
1
Gaur, Sanjaya Singh
1
Herjanto, Halimin
1
Hsieh, J. J. Po-an
1
Kingshott, Russel P. J.
1
Liu, Ben
1
Lu, Ken
1
Luk, Sherriff T. K.
1
Mathur, Rajiv
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Parasuraman, A.
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The journal of services marketing
3
Journal of service research : JSR
2
Contemporary research in e-branding
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
8
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1
SERV*OR in China : testing the effect of service orientation on service skills performance
Luk, Sherriff T. K.
;
Lu, Ken
;
Liu, Ben
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 25-39
Persistent link: https://www.econbiz.de/10009723107
Saved in:
2
Understanding consumer reactions to offshore outsourcing of customer services
Sharma, Piyush
;
Mathur, Rajiv
;
Dhawan, Abhinav
- In:
Contemporary research in e-branding
,
(pp. 228-240)
.
2009
Persistent link: https://www.econbiz.de/10003778220
Saved in:
3
Demystifying intercultural service encounters : toward a comprehensive conceptual framework
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 227-242
Persistent link: https://www.econbiz.de/10003901062
Saved in:
4
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
5
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
6
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
7
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
8
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
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