//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenservice"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Consumers' Complaints, the Nat...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenservice
Beschwerdemanagement
1,630
Complaint management
1,629
Crime
1,078
Theorie
905
Kriminalität
901
Theory
834
Service quality
808
Dienstleistungsqualität
807
Kundenzufriedenheit
771
Customer satisfaction
770
Beziehungsmarketing
709
Relationship marketing
709
Consumer behaviour
690
Konsumentenverhalten
690
Corruption
648
crime
501
Korruption
480
Welt
475
World
448
Rechtsdurchsetzung
435
Law enforcement
429
EU-Staaten
394
EU countries
386
Customer service
346
USA
290
United States
278
Experiment
270
Schätzung
268
Strafe
259
Punishment
255
Deutschland
244
corruption
242
Kriminalitätsökonomik
238
Kriminalpolitik
225
Estimation
222
Kartellrecht
214
Germany
213
Economics of crime
210
Antitrust law
208
more ...
less ...
Online availability
All
Undetermined
177
Free
40
Type of publication
All
Article
303
Book / Working Paper
43
Type of publication (narrower categories)
All
Article in journal
290
Aufsatz in Zeitschrift
290
Aufsatz im Buch
13
Book section
13
Hochschulschrift
11
Thesis
7
Graue Literatur
5
Non-commercial literature
5
Arbeitspapier
4
Collection of articles of several authors
4
Sammelwerk
4
Working Paper
4
Bibliografie enthalten
3
Bibliography included
3
Case study
2
Collection of articles written by one author
2
Fallstudie
2
Guidebook
2
Handbook
2
Handbuch
2
Lehrbuch
2
Ratgeber
2
Sammlung
2
Textbook
2
Accompanied by computer file
1
Conference paper
1
Conference proceedings
1
Elektronischer Datenträger als Beilage
1
Konferenzbeitrag
1
Konferenzschrift
1
more ...
less ...
Language
All
English
318
German
28
Author
All
Van Vaerenbergh, Yves
7
Gelbrich, Katja
6
Stauss, Bernd
6
Mattila, Anna S.
5
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
MacQuilken, Lisa
4
Muir, Ian
4
Seidel, Wolfgang
4
Shin, Hyunju
4
Tsarenko, Yelena
4
Baker, Melissa A.
3
Casidy, Riza
3
Edvardsson, Bo
3
Gruber, Thorsten
3
Grégoire, Yany
3
Gäthke, Jana
3
Larivière, Bart
3
Roschk, Holger
3
Sharifi, Seyed Shahin
3
Tronvoll, Bård
3
Xu, Yingzi
3
Abosag, Ibrahim
2
Anwar, Sohail
2
Azab, Carol
2
Berbel-Pineda, Juan M.
2
Bernt, Dana
2
Bijmolt, Tammo H. A.
2
Boshoff, Christo
2
Breazeale, Michael
2
Béal, Mathieu
2
Cambra-Fierro, Jesús
2
Campbell, Colin L.
2
Chen, Jing
2
Costers, Annelies
2
Cui, Jinsheng
2
Cusin, Julien
2
Daskin, Mustafa
2
Ding Hooi Ting
2
more ...
less ...
Institution
All
National Bureau of Economic Research
1
Published in...
All
Journal of business research : JBR
20
The journal of services marketing
15
International journal of hospitality management
14
Journal of retailing and consumer services
11
Journal of service research : JSR
8
Journal of service theory and practice
8
Psychology & marketing
7
The service industries journal
7
Journal of retailing
6
Journal of service research
6
International journal of contemporary hospitality management
5
International journal of quality and service sciences
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
Marketing letters : a journal of research in marketing
5
Services marketing quarterly
5
Business horizons
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Journal of the Academy of Marketing Science
4
Gabler Edition Wissenschaft
3
Ilmenauer Schriften zur Betriebswirtschaftslehre
3
International journal of business information systems : IJBIS
3
International journal of services, economics and management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service management
3
Journal of service theory and practice : JSTP
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Service business
3
Asia Pacific journal of marketing and logistics
2
Asia-Pacific journal of business administration
2
Cogent business & management
2
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
2
European journal of marketing
2
European journal of marketing : EJM
2
International journal of consumer studies
2
International journal of electronic commerce : IJEC
2
International journal of production economics
2
International journal of services and operations management
2
Journal for global business advancement : JGBA
2
Journal of air transport management
2
more ...
less ...
Source
All
ECONIS (ZBW)
346
Showing
1
-
10
of
346
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Kundenbindungssysteme für Kreditinstitute : der Zusammenhang von Kundenorientierung, Dienstleistungsqualität und Beschwerdemanagement
Richter-Mundani, Stefan
-
1999
Persistent link: https://www.econbiz.de/10000168439
Saved in:
2
Relationship-Marketing
Bodenstein, Gerhard
(
ed.
);
Zühlsdorf, Anke
(
contributor
)
-
1997
Persistent link: https://www.econbiz.de/10000653032
Saved in:
3
Selektion von Informationen über Kundenzufriedenheit
Platzek, Thomas
-
1998
Persistent link: https://www.econbiz.de/10000676167
Saved in:
4
Strategisches Beschwerdemanagement
Stauss, Bernd
- In:
Customer Relationship Management : neue …
,
(pp. 155-170)
.
2008
Persistent link: https://www.econbiz.de/10003644194
Saved in:
5
Stand des Beschwerdemanagements in der Schweizer Unternehmenspraxis : Ergebnisse einer empirischen Untersuchung
Lenz, Roman
;
Stadelmann, Martin
- In:
Customer Relationship Management : neue …
,
(pp. 381-397)
.
2008
Persistent link: https://www.econbiz.de/10003644554
Saved in:
6
Customer retaliation at the employee-customer interface
Keefe, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Journal of management & organization : journal of …
14
(
2008
)
4
,
pp. 438-450
Persistent link: https://www.econbiz.de/10003771979
Saved in:
7
The effect of compensation on repurchase intentions in service recovery
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Tsiros, Michael
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 424-434
Persistent link: https://www.econbiz.de/10003794937
Saved in:
8
Jeder Fehler zählt : Produktfehler als Chance für das Kundenzufriedenheitsmanagement
Bauer, Hans H.
;
Donnevert, Tobias
;
Wetzel, Hauke
; …
-
2009
Persistent link: https://www.econbiz.de/10003810355
Saved in:
9
The management of complaints in Slovene public administration
Stare, Janez
;
Gruden, Barbara
;
Kovač, Polonca
- In:
Organizacija : revija za management, informatiko in …
41
(
2008
)
1
,
pp. 22-30
Persistent link: https://www.econbiz.de/10003812499
Saved in:
10
The right to be heard and to be understood : a conceptual framework for consumer protection in emerging economies
Donoghue, Suné
;
De Klerk, Helena M.
- In:
International journal of consumer studies
33
(
2009
)
4
,
pp. 456-467
Persistent link: https://www.econbiz.de/10003865173
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->