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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Tourism employees
959
Tourismusberufe
959
Hotel industry
577
Hotellerie
577
Arbeitszufriedenheit
290
Job satisfaction
290
Arbeitskräfte
144
Workforce
144
Arbeitsverhalten
141
Work behaviour
141
Dienstleistungsqualität
134
Service quality
134
Gaststättenpersonal
130
Employee retention
125
Mitarbeiterbindung
125
Gastgewerbe
103
Gastronomie
103
Restaurant industry
102
Hospitality industry
101
Stress
100
Work stress
100
Leistungsmotivation
92
Work motivation
92
Arbeitsleistung
78
Job performance
78
Arbeitsmobilität
74
Customer satisfaction
74
Labour mobility
74
Emotion
73
Human Resource Management
71
Personalmanagement
71
Tourism industry
68
Tourismuswirtschaft
68
Beziehungsmarketing
61
Relationship marketing
61
Consumer behaviour
58
Konsumentenverhalten
58
USA
58
United States
58
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Online availability
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Undetermined
51
Free
6
Type of publication
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Article
71
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
69
Aufsatz in Zeitschrift
69
Aufsatz im Buch
2
Book section
2
Conference paper
1
Konferenzbeitrag
1
Language
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English
74
Author
All
Karatepe, Osman M.
3
Brewster, Zachary W.
2
Cobanoglu, Cihan
2
Han, Heesup
2
Hewagama, Gayani
2
Hutchison, Ann
2
Hwang, Jinsoo
2
Hyun, Sunghyup Sean
2
Kim, Seongseop
2
Lee, JungHoon
2
Orlowski, Marissa
2
Slevitch, Lisa
2
Abdul-Latif, Samshul-Amry
1
Aldakhil, Abdullah Mohamed
1
Ali, Faizan
1
Alola, Uju Violet
1
Alrawadieh, Zaid
1
Amin, Muslim
1
Ansah, James
1
Ariffin, Ahmad Azmi M.
1
Aslinda Mohd Shahril
1
Avci, Turgay
1
Baah, Nancy Grace
1
Babakus, Emin
1
Back, Ki-joon
1
Becker, Laura
1
Bizjak, Boštjan
1
Bode, Oana Ruxandra
1
Bojei, Jamil
1
Boxall, Peter
1
Boxall, Peter F.
1
Boǧan, Erhan
1
Brady, Michael K.
1
Bufquin, Diego
1
Bulchand-Gidumal, Jacques
1
Büttgen, Marion
1
Cain, Lisa
1
Cetin, Gurel
1
Chan, Eric S. W.
1
Chen, Kuan-Ying
1
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International journal of hospitality management
20
International journal of contemporary hospitality management
6
The journal of services marketing
5
Journal of hospitality marketing & management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of travel and tourism marketing
3
Inventi impact: service sector
2
Journal of business research : JBR
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Tourism management perspectives : TMP
2
Administrative Sciences : open access journal
1
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
1
Global business and finance review
1
International journal of business innovation and research
1
International journal of economics and finance
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of hospitality & tourism administration
1
International journal of internet marketing and advertising : IJIMA
1
International journal of leisure and tourism marketing : IJLTM
1
Journal of Tourism, Heritage & Services Marketing : JTHSM
1
Journal of hospitality and tourism insights
1
Journal of service research : JSR
1
Psychology & marketing
1
Remodelling Businesses for Sustainable Development : 2nd International Conference on Modern Trends in Business, Hospitality, and Tourism, Cluj-Napoca, Romania, 2022
1
The Cornell hospitality quarterly
1
The international journal of human resource management
1
The service industries journal
1
Tourism and hospitality research : THR
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management : research, policies, practice
1
Tourism review : the official journal of the AIEST
1
Transcending cultural frontiers : practices, challenges, and strategy for international business
1
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Source
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ECONIS (ZBW)
74
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1
Relationship between the star and the hotel service guarantees of customer satisfaction
Aslinda Mohd Shahril
;
Yuhanis Abdul Aziz
;
Mohhidin Othman
; …
- In:
International journal of economics and finance
7
(
2015
)
4
,
pp. 82-88
Persistent link: https://www.econbiz.de/10010515843
Saved in:
2
Linkage between frontline employee service competence scale and customer perceptions of service quality
Wu, Yu-Chi
;
Tsai, Chin-Shih
;
Hsiung, Hsiao-Wen
;
Chen, …
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 224-234
Persistent link: https://www.econbiz.de/10011308998
Saved in:
3
Understanding pay satisfaction : the impacts of pay satisfaction on employees' job engagement and withdrawal in deluxe hotel
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of hospitality management
48
(
2015
),
pp. 22-26
Persistent link: https://www.econbiz.de/10011341604
Saved in:
4
High-performance work practices, career satisfaction, and service recovery performance : a study of flight attendants
Karatepe, Osman M.
;
Vatankhah, Sanaz
- In:
Tourism review : the official journal of the AIEST
70
(
2015
)
1
,
pp. 56-71
Persistent link: https://www.econbiz.de/10011344501
Saved in:
5
Correlates of nonwork and work satisfaction among hotel employees : implications for managers
Yavas, Ugur
;
Karatepe, Osman M.
;
Babakus, Emin
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 375-406
Persistent link: https://www.econbiz.de/10009767985
Saved in:
6
An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants
Mathe, Kimberly
;
Slevitch, Lisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 29-50
Persistent link: https://www.econbiz.de/10009772556
Saved in:
7
Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
33
(
2013
),
pp. 310-315
Persistent link: https://www.econbiz.de/10009746354
Saved in:
8
The role of server-patron mutual disclosure in the formation of rapport with and revisit intentions of patrons at full-service restaurants : the moderating roles of marital status...
Hwang, Jinsoo
;
Kim, Samuel Seongseop
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
33
(
2013
),
pp. 64-75
Persistent link: https://www.econbiz.de/10009746514
Saved in:
9
Refreshing hotel satisfaction studies by reconfiguring customer review data
Zhou, Lingqiang
;
Ye, Shun
;
Pearce, Philip
;
Wu, Mao-ying
- In:
International journal of hospitality management
38
(
2014
),
pp. 1-10
Persistent link: https://www.econbiz.de/10010364611
Saved in:
10
Effects of recovery experiences on hotel employees' subjective well-being
Lee, Kwang-Ho
;
Choo, Seung-Woo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
52
(
2016
),
pp. 1-12
Persistent link: https://www.econbiz.de/10011442742
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