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~subject:"Kundenzufriedenheit"
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Excess capacity and equilibriu...
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Kundenzufriedenheit
Wettbewerb
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36,334
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3,019
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2,321
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2,288
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2,246
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Hyun, Sunghyup Sean
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
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Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
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9
Izogo, Ernest Emeka
9
Qin, Hong
9
Roberts-Lombard, Mornay
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8
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1
Australian and New Zealand Marketing Academy
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Books on Demand GmbH <Norderstedt>
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Center for Service Excellence
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Erasmus Research Institute of Management
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European Business School <Oestrich-Winkel>
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Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
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Journal of retailing and consumer services
215
International journal of hospitality management
214
Journal of business research : JBR
146
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
129
The service industries journal
102
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
78
Journal of air transport management
67
The TQM journal : the international review of organizational improvement
64
Tourism management : research, policies, practice
64
Service business
61
International journal of quality and service sciences
57
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Asia Pacific journal of marketing and logistics
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
International journal of services, economics and management
45
Journal of service management
45
Managing service quality : MSQ ; an international journal
41
Quality management journal : QMJ
37
The international journal of bank marketing : IJBM
37
International journal of services and operations management : IJSOM
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of the Academy of Marketing Science
29
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Psychology & marketing
25
Tourism management perspectives : TMP
25
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ECONIS (ZBW)
6,317
EconStor
5
OLC EcoSci
3
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1
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
2
Qualitätsbeurteilung von dienstleistungsorientierten Alterswohnkonzepten : ein Beitrag zur Operationalisierung und Erklärung der Qualitätsbeurteilung sowie Ableitung marketingorien...
Henke, Viola
-
2012
Persistent link: https://www.econbiz.de/10009655854
Saved in:
3
Structural equation modelling of service quality and corporate image that affect customer satisfaction in private nursing homes in the Bangkok metropolitan region
Satsanguan, Lanchakorn
;
Fongsuwan, Wanno
; …
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 68-87
Persistent link: https://www.econbiz.de/10011413705
Saved in:
4
Customer satisfaction with quality of products of food business
Suchánek, Petr
;
Richter, Jiří
;
Králová, Maria
- In:
Prague economic papers : a bimonthly journal of …
26
(
2017
)
1
,
pp. 19-35
Persistent link: https://www.econbiz.de/10011622122
Saved in:
5
The study on service quality and customer satisfaction by applying discriminate analysis for Taiwan's nursing hotel
Chen, Yung-Kun
;
Huang, Wan-Tran
;
Hsieh, Tsuifang
- In:
International journal of electronic customer …
3
(
2009
)
2
,
pp. 186-206
Persistent link: https://www.econbiz.de/10003850216
Saved in:
6
The physician CEO advantage and hospital performance during the COVID-19 pandemic : capacity utilization and patient satisfaction
Belasen, Alan T.
;
Belasen, Ariel
;
Feng, Zhilan
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 313-326
Persistent link: https://www.econbiz.de/10014303244
Saved in:
7
Service capacity and price promotion wars
Bae, Junhyun
;
Chen, Li
;
Yao, Shiqing
- In:
Management science : journal of the Institute for …
68
(
2022
)
12
,
pp. 8757-8772
Persistent link: https://www.econbiz.de/10014284790
Saved in:
8
The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia
Susanti, Christina Esti
- In:
International journal of process management and …
4
(
2014
)
1
,
pp. 22-35
Persistent link: https://www.econbiz.de/10010390788
Saved in:
9
Impact of service quality and perceived value on customer satisfaction and behavioral intentions : evidence from convenience stores in Vietnam
Van Dat Tran
;
Nhat Minh Trang Le
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 517-526
Persistent link: https://www.econbiz.de/10012670935
Saved in:
10
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
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