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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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International journal of hospitality management
47
International journal of contemporary hospitality management
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Journal of hospitality marketing & management
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Tourism management : research, policies, practice
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Journal of travel and tourism marketing
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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The Cornell hospitality quarterly
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Tourism and hospitality research : THR
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Tourism management perspectives : TMP
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International journal of business and globalisation : IJBG
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International journal of business and systems research : IJBSR
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Journal of retailing and consumer services
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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Managing service quality : MSQ ; an international journal
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Routledge handbooks
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
367
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1
Workplace mindfulness and customer satisfaction : an investigation in hospitality industry based on Booking.com overall ratings
Erdurmazlı, Eser
;
Erdem, Haluk
;
Türen, Ufuk
;
Gökmen, …
- In:
International journal of electronic marketing and …
13
(
2022
)
3
,
pp. 300-318
Persistent link: https://www.econbiz.de/10014309740
Saved in:
2
Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
33
(
2013
),
pp. 310-315
Persistent link: https://www.econbiz.de/10009746354
Saved in:
3
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
4
The relationships between national identity, hospitality, and satisfaction among foreign hotel guests
Ariffin, Ahmad Azmi M.
;
Nameghi, Ehsaneh Nejad Mohammad
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 778-793
Persistent link: https://www.econbiz.de/10011387055
Saved in:
5
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Saved in:
6
Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna
- In:
International journal of business innovation and research
18
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
Saved in:
7
The impact of employee uniforms on job satisfaction in the hospitality industry
Karch, Guenther E.
;
Peters, Mike
- In:
Inventi impact: service sector
(
2018
)
1
,
pp. 35-40
Persistent link: https://www.econbiz.de/10012145725
Saved in:
8
The influences of internal service quality and job standardization on job satisfaction with supports as mediators : flight attendants at branch workplace
Jiang, Chunfang
;
Wu, Kuo-ping
- In:
The international journal of human resource management
25
(
2014
)
19
,
pp. 2644-2666
Persistent link: https://www.econbiz.de/10010416159
Saved in:
9
Quality of work life and job satisfaction among frontline hotel employees : a self-determination and need satisfaction theory approach
Lee, Jin-soo
;
Back, Ki-joon
;
Chan, Eric S. W.
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 768-789
Persistent link: https://www.econbiz.de/10011405111
Saved in:
10
The impact of emotional dissonance on quality of work life and life satisfaction of tour guides
Alrawadieh, Zaid
;
Cetin, Gurel
;
Dinçer, Mithat Zeki
; …
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 50-64
Persistent link: https://www.econbiz.de/10012207482
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