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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Finnland
18,584
Finland
12,223
Theorie
10,648
Theory
10,467
Relationship marketing
9,000
Beziehungsmarketing
8,970
Brand management
7,539
Markenführung
7,497
Frühindikator
6,956
Leading indicator
6,777
Brand image
6,693
Markenimage
6,652
Deutschland
6,411
Germany
5,923
USA
5,906
Customer satisfaction
5,649
United States
5,606
Online-Handel
5,561
Online retailing
5,549
Social Web
4,751
Social web
4,748
Online-Marketing
4,499
Internet marketing
4,487
Service quality
4,406
Dienstleistungsqualität
4,362
Brand
4,301
Markenartikel
4,292
Einzelhandel
4,208
Retail trade
4,154
Electronic Commerce
3,622
Werbewirkung
3,620
Verbraucherverhalten
3,587
Advertising effects
3,582
E-commerce
3,515
Experiment
3,376
Emotion
3,224
Advertising
3,037
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Undetermined
2,953
Free
943
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Article
4,840
Book / Working Paper
647
Journal
4
Type of publication (narrower categories)
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Article in journal
4,722
Aufsatz in Zeitschrift
4,722
Aufsatz im Buch
112
Book section
112
Hochschulschrift
71
Graue Literatur
69
Non-commercial literature
69
Thesis
48
Conference paper
47
Konferenzbeitrag
47
Working Paper
45
Arbeitspapier
41
Collection of articles of several authors
13
Sammelwerk
13
Konferenzschrift
10
Aufsatzsammlung
8
Case study
5
Fallstudie
5
Collection of articles written by one author
4
Ratgeber
4
Sammlung
4
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3
Guidebook
2
Fallstudiensammlung
1
Glossar enthalten
1
Glossary included
1
Handbook
1
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1
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1
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1
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1
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English
5,384
German
105
French
2
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Karjaluoto, Heikki
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Qu, Hailin
9
Roschk, Holger
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
Verhoef, Peter C.
9
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
56
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Service business
41
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Journal of retailing
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of internet commerce
23
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Source
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ECONIS (ZBW)
5,485
EconStor
5
OLC EcoSci
1
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1
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1
Comparing the perceived value of information and entertainment mobile services
Pihlström, Minna
;
Brush, Gregory J.
- In:
Psychology & marketing
25
(
2008
)
8
,
pp. 732-755
Persistent link: https://www.econbiz.de/10003757431
Saved in:
2
Antecedents of green behavioral intentions : a cross-country study of Turkey,
Finland
and Pakistan
Konuk, Faruk Anıl
;
Ur Rahman, Saleem
;
Salo, Jari
- In:
International journal of consumer studies
39
(
2015
)
6
,
pp. 586-596
Persistent link: https://www.econbiz.de/10011418906
Saved in:
3
Mobile customers' experience and loyalty : a study of tablet gender divergence in
Finland
Olaleye, Sunday Adewale
;
Sanusi, Ismaila Temitayo
; …
- In:
International journal of internet marketing and …
14
(
2020
)
3
,
pp. 275-298
Persistent link: https://www.econbiz.de/10012284810
Saved in:
4
Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna
- In:
International journal of business innovation and research
18
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
Saved in:
5
Plastic loyalty : investigating loyalty card programs for a Finnish hotel chain
Pesonen, Juho
;
Komppula, Raija
;
Murphy, Jamie
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 115-122
Persistent link: https://www.econbiz.de/10012004907
Saved in:
6
Antecedents of online banking satisfaction and loyalty : empirical evidence from
Finland
Karjaluoto, Heikki
;
Järvenpää, Lasse
;
Kauppi, Ville
- In:
International journal of electronic finance : IJEF
3
(
2009
)
3
,
pp. 253-269
Persistent link: https://www.econbiz.de/10003889529
Saved in:
7
Customers' propensity to leave a B-2-B relationship in health care marketing
Wagner, Ralf
;
Falkenreck, Christine
-
2009
Persistent link: https://www.econbiz.de/10003904686
Saved in:
8
Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships
Juga, Jari
;
Juntunen, Jouni
;
Grant, David B.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
6
,
pp. 496-510
Persistent link: https://www.econbiz.de/10008778634
Saved in:
9
Customer satisfaction and the strategic role of university libraries
Hakala, Ulla
;
Nygrén, Ulla
- In:
International journal of consumer studies
34
(
2010
)
2
,
pp. 204-211
Persistent link: https://www.econbiz.de/10003945573
Saved in:
10
The impact of perceived innovativeness n maintaining a buyer-seller relationship in health care markets : a cross-cultural study
Falkenreck, Christine
;
Wagner, Ralf
- In:
Journal of marketing management : MM
27
(
2011
)
3/4
,
pp. 225-242
Persistent link: https://www.econbiz.de/10008989911
Saved in:
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